Subscriptions
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@Korina perfect working
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@10032050 Happy to hear it!
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Hi @zwoiri, I'm sorry to hear this. If you ever decide to support us again, here is a manual on how to access Premium features or you can contact us here if you need any help.
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@tanman-2 Hello, please follow steps in this article to restore your purchase and link it to your account - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Let me know, if you have any problems.
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@Korina Hi Korina. Please can you assist. I purchased a subscription via the website (desktop) but when I log into the mobile app it does not recognize my account has the pro version. How can I get full access on the mobile app?
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@Korina Hi Korina, my desktop account is already activated and working fine. If I click on the hourly option as described then it simply turns off the hourly option. I have no issues on desktop, my only problem is the mobile version does not recognize my premium subscription and wants me to sign up again.
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@mwskuzzy Hello, are you logged with the same account on your mobile device? If yes and you still have problem, please reinstall Windy and login again.
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@Korina Thanks Korina, that helped. But now I have another problem. I cannot find the option to display the fish status. In the free version, there was an option to show favorable conditions for fishing, the display was little fish which was displayed along the bottom. There were other options as well like surfing, kayaking etc. How do I get these options back?
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@mwskuzzy
There was never a fish to show that the conditions were good for the fishing, or surfing, kayaking....
You surely refer to another app ! -
@mwskuzzy There were never options such as conditions for fishing and so, you are referring to a different app.
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Hey, I payed via paypal while logged in, in the browser. Got a confirmation message from paypal but nothing else. If I log out and in again, no premium, and also no email with a code to restore? What do I do?
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@Korina can you help?
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Hello @rince373, thank you for supporting us by subscribing to Windy Premium!
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order. -
@petra-pik As I mentioned I got a confirmation message from PayPal, but no code to restore.
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@rince373, in case the purchase was made via App Store/Google Play, you will not receive any reference number but you go to the app and tap on restore purchase as the manual mentions.
In case you are subscribed via desktop, the reference number was sent to you from FastSpring.
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@petra-pik I am sorry, but I tried to state everything exactly how it happened above in my post!
- Bought via PayPal in the Browser on desktop
- Got one Email from PayPal saying my payment was authorized
- Got NOTHING else
- Logged in, in the browser it says I am not a premium member
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@rince373, I was able to find your subscription. You have it linked to an email that probably has a typo in it, you spelled your name as Yannock in it.
If it is fine with you, I can correct the issue.I have messaged you the order reference number you can use to restore your purchase.
