Subscriptions
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Hey, I payed via paypal while logged in, in the browser. Got a confirmation message from paypal but nothing else. If I log out and in again, no premium, and also no email with a code to restore? What do I do?
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@Korina can you help?
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Hello @rince373, thank you for supporting us by subscribing to Windy Premium!
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order. -
@petra-pik As I mentioned I got a confirmation message from PayPal, but no code to restore.
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@rince373, in case the purchase was made via App Store/Google Play, you will not receive any reference number but you go to the app and tap on restore purchase as the manual mentions.
In case you are subscribed via desktop, the reference number was sent to you from FastSpring.
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@petra-pik I am sorry, but I tried to state everything exactly how it happened above in my post!
- Bought via PayPal in the Browser on desktop
- Got one Email from PayPal saying my payment was authorized
- Got NOTHING else
- Logged in, in the browser it says I am not a premium member
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@rince373, I was able to find your subscription. You have it linked to an email that probably has a typo in it, you spelled your name as Yannock in it.
If it is fine with you, I can correct the issue.I have messaged you the order reference number you can use to restore your purchase.
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@petra-pik Thank you! Yes please correct that.
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@rince373, I have corrected your email address. I see that you have a Premium batch by your username :)
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Same issue, subscribed on the site as per banner advert and funds off my account, but nothing received via e mail or otherwise. Always used the free option in the past
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@kai-0 Hello, what email address did you use for the purchase, please?
