<![CDATA[What to do if you can't access your Windy Premium features]]>In case you are having issues activating your Windy Premium subscription, please follow the steps below.

Note that purchase needs to be restored on the platform, where it was purchased, e.g., you will not be able to restore Premium on a mobile phone (in-app), if it was purchased on a desktop (via FastSpring or Paddle), but you will have to restore on a desktop as well.

Furthermore, purchasing Windy Premium will give you access to Premium features on all platforms (desktop, Android, and iOS), you do not need to purchase separately for each platform.

And as a last thing, you need to have Windy account to use Windy Premium. If you do not have one, please register here.

If you purchased on App Store or Google Play

1. Make sure you have the latest version of Windy, go to App/Google store and check if there is an update, if yes, update it

2. Open Windy on a device where you made the purchase, and log in with your Windy account, if you have not done so already

3. Initiate a window with subscription offer -> go to menu -> Windy Premium or click on the 1h forecast button in the detail of a certain location

4. Under the Annual subscription and One-time purchase options, you will find a button called 'Restore purchases'

5. Click the button

After clicking the button 'Restore purchases', you should have Windy Premium assigned to your account in case you have already bought it, but for some reason, it was not assigned.

_center

If even this results in an error, check you have a stable internet connection and try again. If you are still experiencing trouble, please contact us at support@windy.com, and we will assist you. Please prepare your username.


If you subscribed via Desktop

1. Go to the desktop and log in with your Windy account
2. Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location)
3. Click on 'Restore purchases'
3. On the next page, insert the subscription Order Reference/Transaction code, you will find in your invoice from Fastspring or Paddle

_center

If you purchased on a Huawei phone without Google Play

1. Follow the instructions for the desktop

In case this option fails, please let us know your username and email, you made the purchase with at support@windy.com.

How to know your Windy Premium is active?

Active Premium can be recognized by a Premium batch under the Windy logo.

_center

]]>https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-featuresRSS for NodeWed, 19 Aug 2026 15:36:24 GMTThu, 16 Apr 2020 16:00:44 GMT60<![CDATA[Reply to What to do if you can't access your Windy Premium features on Tue, 11 Aug 2026 19:32:18 GMT]]>All the steps is done
Waiting to be in the windy premium
Please

]]>https://community.windy.com/post/231055https://community.windy.com/post/231055Tue, 11 Aug 2026 19:32:18 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Tue, 11 Aug 2026 18:55:38 GMT]]>Hello windy I'm trying to access to the premium account but it doesn't work I'm still trying before long time

]]>https://community.windy.com/post/231056https://community.windy.com/post/231056Tue, 11 Aug 2026 18:55:38 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Fri, 07 Aug 2026 22:07:54 GMT]]>Tks ya tenía una suscripción vigente , que vence en octubre y ya la renové , solo fue un error muchas gracias

]]>https://community.windy.com/post/230845https://community.windy.com/post/230845Fri, 07 Aug 2026 22:07:54 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Fri, 24 Jul 2026 11:31:22 GMT]]>Can I buy windy Premiun in mexico

]]>https://community.windy.com/post/230157https://community.windy.com/post/230157Fri, 24 Jul 2026 11:31:22 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Fri, 03 Jul 2026 15:55:09 GMT]]>I purchase windy premium with the wrong e-Mail address and now I have 2 subscriptions. One that auto renews with billy@bonitajetski.com and a brand new one with whwh2@netscape.net. I would like to move the new one to the other account that I just paid for on whwh2@netscape.net.
Thanks Bill Hanson

]]>https://community.windy.com/post/229448https://community.windy.com/post/229448Fri, 03 Jul 2026 15:55:09 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Thu, 02 Jul 2026 08:07:37 GMT]]>@MrshinNZ Hello, this one is strange and it is possible that you inserted your email with a typo. But we will do our best to help you. Please share as much info as possible to support@windy.com.

]]>https://community.windy.com/post/229416https://community.windy.com/post/229416Thu, 02 Jul 2026 08:07:37 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Thu, 02 Jul 2026 08:05:57 GMT]]>@Dominique-Pineye Hello, your payment via Google Play was successful, so please try to follow steps in the article at the top of this thread.

]]>https://community.windy.com/post/229415https://community.windy.com/post/229415Thu, 02 Jul 2026 08:05:57 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Thu, 02 Jul 2026 07:53:02 GMT]]>I paid for premium via paddle and the money has come out of my credit card but i did not receive a confirmation email and my windy account is still non premium.

I have tried to message paddle and they have not come back to me.

Help. What happens now ?

]]>https://community.windy.com/post/229409https://community.windy.com/post/229409Thu, 02 Jul 2026 07:53:02 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Wed, 01 Jul 2026 14:20:03 GMT]]>Bonjour
J'ai pris windy premium par google mais pas activé de suite mon adresse mail et je ne peux plus utiliser le lien car j'ai dépassé les 15 min.
Merci de me renvoyer un nouveau lien ou code.
Dominique

]]>https://community.windy.com/post/229380https://community.windy.com/post/229380Wed, 01 Jul 2026 14:20:03 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Thu, 18 Jun 2026 02:19:12 GMT]]>Gracias ahi pude ingresar a mi suscripcion desde el Celular..
saludos y gracias

]]>https://community.windy.com/post/228991https://community.windy.com/post/228991Thu, 18 Jun 2026 02:19:12 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 08 Jun 2026 14:58:34 GMT]]>@Paul-Bernard-2 Since I need some private info about the purchase, I contacted you in the DM chat window here on community. You can find this section in the top right corner of the community UI.

]]>https://community.windy.com/post/228700https://community.windy.com/post/228700Mon, 08 Jun 2026 14:58:34 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 08 Jun 2026 10:42:12 GMT]]>@Paul-Bernard-2 Hello, @suty, could you please assist Paul and investigate his case? :-) Thank you and have a great day, Niki

]]>https://community.windy.com/post/228683https://community.windy.com/post/228683Mon, 08 Jun 2026 10:42:12 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Sat, 06 Jun 2026 10:11:26 GMT]]>@Nicole-Dolezalova said in What to do if you can't access your Windy Premium features:

subscription Order Reference/Transaction code

Hello, I already have a Premium account and just bought another subscription in order to offer it to a friend. I want to gift it to her, but I can't find any subscription Order Reference/Transaction code in none of the payment confirmation emails I received. It's just automatically linked to the email adress I had to put while purchasing the subscription (e.g. mine, not hers...)

Is the offering of a premium account not possible anymore ?

]]>https://community.windy.com/post/228631https://community.windy.com/post/228631Sat, 06 Jun 2026 10:11:26 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Wed, 20 May 2026 10:08:51 GMT]]>@GulfLaw1-0 Hello, I found that your account had Premium purchased for a year without the renewal. So all you need to do is to purchase a new Premium, if you are interested in this service.

]]>https://community.windy.com/post/228067https://community.windy.com/post/228067Wed, 20 May 2026 10:08:51 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Wed, 20 May 2026 05:03:58 GMT]]>What a clusterfuck! What do I need to do to get the premium back on my phone?

]]>https://community.windy.com/post/228057https://community.windy.com/post/228057Wed, 20 May 2026 05:03:58 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Sun, 17 May 2026 12:58:09 GMT]]>@Alex-MigEmery
As the Premium badge is shown here next to your user name, it means that you can access to Premium.
You need probably to login in the app.
Or what is wrong?

]]>https://community.windy.com/post/227897https://community.windy.com/post/227897Sun, 17 May 2026 12:58:09 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Sun, 17 May 2026 11:42:02 GMT]]>What do I need to
do ?

]]>https://community.windy.com/post/227896https://community.windy.com/post/227896Sun, 17 May 2026 11:42:02 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Tue, 21 Apr 2026 10:48:45 GMT]]>@LBVision Hello, I see that your account is a Premium one now. Do you need any other help?

]]>https://community.windy.com/post/227002https://community.windy.com/post/227002Tue, 21 Apr 2026 10:48:45 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Tue, 21 Apr 2026 10:48:00 GMT]]>@先生-陈 Hello, I can't see any duplicated payment, only the one you have assigned to your account.

Could you please provide any evidence of these? If you have any documents, you can send them directly to support@windy.com.

]]>https://community.windy.com/post/227001https://community.windy.com/post/227001Tue, 21 Apr 2026 10:48:00 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 20 Apr 2026 19:19:20 GMT]]>Purchased premium on desktop. when i try to log in tells me email or password wrong. Try to reset password and tells me email doesnt exist. If i try to reregister i get that this email is already in system. What do i do to fix this.

]]>https://community.windy.com/post/226989https://community.windy.com/post/226989Mon, 20 Apr 2026 19:19:20 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 13 Apr 2026 08:16:23 GMT]]>I purchase twice, how to refund by paddle?

]]>https://community.windy.com/post/226768https://community.windy.com/post/226768Mon, 13 Apr 2026 08:16:23 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 06 Apr 2026 09:51:23 GMT]]>@Jean-Noël-Velly
Bonjour,
Apparemment vous l’êtes puisque que vous avez le badge Premium ici sur le forum à côté de votre nom d’utilisateur.
Et probablement aussi sur la page d’accueil. Est-ce que vous voyez les 15 jours de prévision?

]]>https://community.windy.com/post/226589https://community.windy.com/post/226589Mon, 06 Apr 2026 09:51:23 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Mon, 06 Apr 2026 09:18:50 GMT]]>Bonjour
Le 30/03/2026 j'ai renouvelé mon abonnement soit un montant de 25,99 euros PADDLE.NET.WINDY.COM
mon compte à été débité et aujourd'hui on me dit que je ne suis plus abonné ?
Pouvez-vous m'aider ?

]]>https://community.windy.com/post/226588https://community.windy.com/post/226588Mon, 06 Apr 2026 09:18:50 GMT<![CDATA[Reply to What to do if you can't access your Windy Premium features on Tue, 10 Feb 2026 10:20:52 GMT]]>@Charlie1958 Hello, your Premium was purchased via Google Play, so any info about your purchase or subscription can be found there.

]]>https://community.windy.com/post/224709https://community.windy.com/post/224709Tue, 10 Feb 2026 10:20:52 GMT