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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • Korina
      Korina Administrator @Merko last edited by

      @merko Hello, the Premium is tied to your Windy account. If you have Premium access in the app, that means your account is already Premium and you can use it across all the platforms. Please make sure you are logged in with the same account in the app and on desktop.

      Korina

      1 Reply Last reply Reply Quote 0
      • S
        staubi | Premium last edited by

        Hello,
        I just purchased windy via my Windows desktop and wanted to use it on my Android mobile as well. But it does not work. How can I transfer my licence to my mobile?
        As I used a different mail address on desktop and mobile, I already changed my mail address in my account which was used for the purchase to be the same as on mobile. Still does not work.

        Please tell me the needed steps.

        Thanks and best regards
        Martin

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @staubi last edited by

          @staubi Hello, the Premium is tied to your Windy account, therefore all you need to do is to login with the same account in the Windy Android application and you will be able to use Premium features.

          Korina

          S 1 Reply Last reply Reply Quote 0
          • J
            jiruipeng | Premium last edited by

            I can't access The Windy Premium features

            J 1 Reply Last reply Reply Quote 0
            • J
              jiruipeng @jiruipeng | Premium last edited by

              @jiruipeng said in What to do if you can't access your Windy Premium features:

              I can't access The Windy Premium features

              1 Reply Last reply Reply Quote 0
              • J
                jiruipeng | Premium last edited by

                I can't access The Windy Premium features.My email is 13555878629@139.com

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @jiruipeng last edited by

                  @jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • S
                    staubi @Korina | Premium last edited by

                    @korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.

                    Korina 1 Reply Last reply Reply Quote 1
                    • Korina
                      Korina Administrator @staubi last edited by

                      @staubi Happy to hear it!

                      Korina

                      1 Reply Last reply Reply Quote 0
                      • A
                        abkhazia | Premium last edited by

                        Hi,

                        I bought Windy premium, but it looks like it's still not active.
                        username: abkhazia
                        email: smirnovie@yandex.ru

                        Ivan

                        Korina 1 Reply Last reply Reply Quote 0
                        • B
                          belegba | Premium last edited by

                          Hi there,

                          I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.

                          Can you please help me to sort this out?

                          Many thanks

                          Korina 1 Reply Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @belegba last edited by

                            @belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?

                            Korina

                            1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @abkhazia last edited by

                              @abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features

                              Korina

                              1 Reply Last reply Reply Quote 0
                              • Y
                                youngbilibili | Premium last edited by youngbilibili

                                I pay for the premium on paypal, but seems like it didn't work.
                                d5f5f08f-04c0-404b-a762-1dc2949e7b51-image.png
                                I want to konw if my money will send back or i will get my premium soon?

                                1 Reply Last reply Reply Quote 0
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