What to do if you can't access your Windy Premium features
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@merko Hello, the Premium is tied to your Windy account. If you have Premium access in the app, that means your account is already Premium and you can use it across all the platforms. Please make sure you are logged in with the same account in the app and on desktop.
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Hello,
I just purchased windy via my Windows desktop and wanted to use it on my Android mobile as well. But it does not work. How can I transfer my licence to my mobile?
As I used a different mail address on desktop and mobile, I already changed my mail address in my account which was used for the purchase to be the same as on mobile. Still does not work.Please tell me the needed steps.
Thanks and best regards
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@staubi Hello, the Premium is tied to your Windy account, therefore all you need to do is to login with the same account in the Windy Android application and you will be able to use Premium features.
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I can't access The Windy Premium features
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@jiruipeng said in What to do if you can't access your Windy Premium features:
I can't access The Windy Premium features
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I can't access The Windy Premium features.My email is 13555878629@139.com
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@jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.
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@staubi Happy to hear it!
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Hi,
I bought Windy premium, but it looks like it's still not active.
username: abkhazia
email: smirnovie@yandex.ruIvan
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Hi there,
I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.
Can you please help me to sort this out?
Many thanks
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@belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?
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@abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features
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I pay for the premium on paypal, but seems like it didn't work.
I want to konw if my money will send back or i will get my premium soon?
