What to do if you can't access your Windy Premium features
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@staubi Hello, the Premium is tied to your Windy account, therefore all you need to do is to login with the same account in the Windy Android application and you will be able to use Premium features.
Korina
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I can't access The Windy Premium features
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@jiruipeng said in What to do if you can't access your Windy Premium features:
I can't access The Windy Premium features
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I can't access The Windy Premium features.My email is 13555878629@139.com
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@jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.
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@staubi Happy to hear it!
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Hi,
I bought Windy premium, but it looks like it's still not active.
username: abkhazia
email: smirnovie@yandex.ruIvan
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Hi there,
I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.
Can you please help me to sort this out?
Many thanks
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@belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?
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@abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features
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I pay for the premium on paypal, but seems like it didn't work.
I want to konw if my money will send back or i will get my premium soon? -
I seem to have the same issue as others. I purchased on my iPhone through the app store, using the email address associated with the app store. When I go to the desktop version and log in using the same app store email address and try to restore purchase, it asks for an order reference code that I don't have.
Can somebody help?
Thanks.
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@lennox-meldrum-2 Hello, since you purchased via App Store, you will need to restore the purchase in the app on your iPhone, not on the website.
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@korina It works perfectly on my iPhone, but I want to also access the pro features on the website. Is this possible? I've logged out on my iPhone and logged back in, restored purchases, everything. But I can't seem to get the website to do the same.
Thank you!
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@lennox-meldrum-2 Hello, you are probably using a different application, we do not have "PRO" subscription, it is called Windy Premium.
Our official apps are:
For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu
For iOS - https://apps.apple.com/app/apple-store/id1161387262 -
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Hi,
I pay for the premium on paypal for Desktop, but seems like it didn't work. No email from Fastspring but only the paypal receipt after the order into the Windy site.
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@orderson
Hi, what does not work?
You are Premium member as shown by the badge near your user name in this forum. -
@idefix37 Thanks for your answer. When I enter the site and I set my favorite places with 1 hour forecast it says I need annual subscription but I paid it days ago.
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@orderson
Do you use the same account in all your devices? The same you use here ? Because on the forum you are clearly identified as Premium member.
