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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • J
      jiruipeng | Premium last edited by

      I can't access The Windy Premium features

      J 1 Reply Last reply Reply Quote 0
      • J
        jiruipeng @jiruipeng | Premium last edited by

        @jiruipeng said in What to do if you can't access your Windy Premium features:

        I can't access The Windy Premium features

        1 Reply Last reply Reply Quote 0
        • J
          jiruipeng | Premium last edited by

          I can't access The Windy Premium features.My email is 13555878629@139.com

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @jiruipeng last edited by

            @jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

            Korina

            1 Reply Last reply Reply Quote 0
            • S
              staubi @Korina | Premium last edited by

              @korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.

              Korina 1 Reply Last reply Reply Quote 1
              • Korina
                Korina Administrator @staubi last edited by

                @staubi Happy to hear it!

                Korina

                1 Reply Last reply Reply Quote 0
                • A
                  abkhazia | Premium last edited by

                  Hi,

                  I bought Windy premium, but it looks like it's still not active.
                  username: abkhazia
                  email: smirnovie@yandex.ru

                  Ivan

                  Korina 1 Reply Last reply Reply Quote 0
                  • B
                    belegba | Premium last edited by

                    Hi there,

                    I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.

                    Can you please help me to sort this out?

                    Many thanks

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @belegba last edited by

                      @belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?

                      Korina

                      1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @abkhazia last edited by

                        @abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features

                        Korina

                        1 Reply Last reply Reply Quote 0
                        • Y
                          youngbilibili | Premium last edited by youngbilibili

                          I pay for the premium on paypal, but seems like it didn't work.
                          d5f5f08f-04c0-404b-a762-1dc2949e7b51-image.png
                          I want to konw if my money will send back or i will get my premium soon?

                          1 Reply Last reply Reply Quote 0
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