What to do if you can't access your Windy Premium features

[phaber3010]

@korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.

[Korina]

@staubi Happy to hear it!

[abkhazia]

Hi,

I bought Windy premium, but it looks like it's still not active.
username: abkhazia
email: smirnovie@yandex.ru

Ivan

[belegba]

Hi there,

I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.

Can you please help me to sort this out?

Many thanks

[Korina]

@belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?

[Korina]

@abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features

[youngbilibili]

I pay for the premium on paypal, but seems like it didn't work.

I want to konw if my money will send back or i will get my premium soon?

[Lennox Meldrum 2]

I seem to have the same issue as others. I purchased on my iPhone through the app store, using the email address associated with the app store. When I go to the desktop version and log in using the same app store email address and try to restore purchase, it asks for an order reference code that I don't have.

Can somebody help?

Thanks.

[Korina]

@lennox-meldrum-2 Hello, since you purchased via App Store, you will need to restore the purchase in the app on your iPhone, not on the website.

[Lennox Meldrum 2]

@korina It works perfectly on my iPhone, but I want to also access the pro features on the website. Is this possible? I've logged out on my iPhone and logged back in, restored purchases, everything. But I can't seem to get the website to do the same.

Thank you!

[Korina]

@lennox-meldrum-2 Hello, you are probably using a different application, we do not have "PRO" subscription, it is called Windy Premium.

Our official apps are:
For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu
For iOS - https://apps.apple.com/app/apple-store/id1161387262

[orderson]

Hi,

I pay for the premium on paypal for Desktop, but seems like it didn't work. No email from Fastspring but only the paypal receipt after the order into the Windy site.

[idefix37]

@orderson
Hi, what does not work?
You are Premium member as shown by the badge near your user name in this forum.

[orderson]

@idefix37 Thanks for your answer. When I enter the site and I set my favorite places with 1 hour forecast it says I need annual subscription but I paid it days ago.

[idefix37]

@orderson
Do you use the same account in all your devices? The same you use here ? Because on the forum you are clearly identified as Premium member.

[orderson]

@idefix37 Yes, it's the same account I use here. Never had troubles after payment in the last years. I tried to log out and log in again but no improvement. It seems as no payment made

[Korina]

@orderson Hello, please double-check your subscription status. Your subscription has probably expired or was discontinued.

[orderson]

@Korina This year the renewal was not automatic as last years, I dont' know why. So from within the account on Sunday I made the renewal by paypal. What should I do now to to detect the payment? Should I cancel the payment?

[Korina]

@orderson What platform did you use for the renewal (Fastspring, Google Play, App Store)?

[orderson]

@Korina I think Fastspring, this one.