What to do if you can't access your Windy Premium features
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@Korina : why is it possible to purchase without a given username? And how to restore my purchase in this case?
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Hello Windy support team,
First: great software - i love it!I just purchased the iphone app via the apple store.
I also use windy via browser on my desktop (without the pro version).Can i use my pro account off the purchased IOS app to function
with pro-functions on my desktop in the browser?Thanks!!!
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Hello @superkraft, thank you for your feedback and for supporting us by subscribing to Windy Premium!
If you log in to the browser on your desktop, you will have an access to premium features.
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@petra-pik Thanks so much :-)
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@petra-pik .... Well it does not seam to work ... :-(
It still asks me to restore my purchase...
I do not know which serial to enter.
Did i receive as serial with the purchase on the IOS app store? -
@superkraft do you see premium features on your iOS device? You can check this by activating a 1-hour forecast in the forecast detail.
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Proc tady nemate screenshot s avatarem kde je korunka
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@ivo Dobrý nápad, screenshot přidáme.
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This post is deleted! -
Hello, I subscribe premium with my iPhone and then create a account. But I still don’t have premium
What do I have to do? -
@guipremo
You have Premium.
It is labelled near your user name in your post here above. -
@guipremo Hi, you will need to restore your Premium in the app, please follow steps in this article. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Korina
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works now, thank you for your help !
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@korina hello, I dont see such a option which is upper ! I have just the monthly payment and yearly and lion head.
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@ajda Hello, we do not have monthly subscription anymore. What exactly is the issue your are having?
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@korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.
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@ajda Hello, did you pay the purchase on desktop or mobile app?
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@korina Mobile app - android
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@ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".
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@korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.
