Windy Community

    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    What to do if you can't access your Windy Premium features

    Windy Premium
    49
    128
    35138
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • O
      orderson @idefix37 last edited by

      @idefix37 Thanks for your answer. When I enter the site and I set my favorite places with 1 hour forecast it says I need annual subscription but I paid it days ago.

      idefix37 1 Reply Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @orderson last edited by idefix37

        @orderson
        Do you use the same account in all your devices? The same you use here ? Because on the forum you are clearly identified as Premium member.

        O 1 Reply Last reply Reply Quote 0
        • O
          orderson @idefix37 last edited by

          @idefix37 Yes, it's the same account I use here. Never had troubles after payment in the last years. I tried to log out and log in again but no improvement. It seems as no payment made Immagine 2022-11-15 192215.jpg

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator last edited by

            @orderson Hello, please double-check your subscription status. Your subscription has probably expired or was discontinued.

            Korina

            O 1 Reply Last reply Reply Quote 0
            • O
              orderson @Korina last edited by

              @Korina This year the renewal was not automatic as last years, I dont' know why. So from within the account on Sunday I made the renewal by paypal. What should I do now to to detect the payment? Should I cancel the payment?

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @orderson last edited by

                @orderson What platform did you use for the renewal (Fastspring, Google Play, App Store)?

                Korina

                O 1 Reply Last reply Reply Quote 0
                • O
                  orderson @Korina last edited by

                  @Korina I think Fastspring, this one. Immagine 2022-11-16 191857.jpg

                  1 Reply Last reply Reply Quote 0
                  • Referenced by  Korina Korina 
                  • Referenced by  Korina Korina 
                  • Adam Norsworthy
                    Adam Norsworthy | Premium last edited by Adam Norsworthy

                    I purchased an iPhone Pro version of Windy. I have used my Apple ID to login into Windy via a web browser on my laptop, but do not appear to have the Pro version on the web browser - it has not picked up my iPhone Pro purchase.

                    When I try to use Pro features through the browser, it says I need premium:
                    1a0a4acb-de3a-4add-ab50-e6a9760d8715-image.png

                    How to I link my Pro account on my iPhone to my Browser account?

                    Ondřej Šutera 1 Reply Last reply Reply Quote 0
                    • Ondřej Šutera
                      Ondřej Šutera Administrator @Adam Norsworthy last edited by

                      Hi @Adam-Norsworthy, it is possible that the subscription is connected to different email address, do you have any device with access to the Premium, so you can check the email which is connected to Premium subscription?

                      Adam Norsworthy 1 Reply Last reply Reply Quote 0
                      • Adam Norsworthy
                        Adam Norsworthy @Ondřej Šutera | Premium last edited by

                        @Ondřej-Šutera Thanks for replying. My iPhone Pro subscription is connected to my personal email address. When I went to the browser version, it asked me to login. I entered by personal email and clicked 'forgot password', and got the error that an account didn't exist under that email. I then logged in to the browser version using my Apple ID, which is linked to my personal email address. When I set up the Windy app on my iPhone I cant recall is asking me for an email address, I just downloaded the app, opened it on my iPhone, then upgraded to Pro. But with I tap on the three lines in the top left corned on the iPhone app, then tap 'Adam Pro User', it shows my personal email address. When I log into the browser version and go to my profile, it shows my personal email address as verified.

                        Adam Norsworthy 1 Reply Last reply Reply Quote 0
                        • Adam Norsworthy
                          Adam Norsworthy @Adam Norsworthy | Premium last edited by

                          I have sorted the problem I was confusing Windy.app, and Windy.com!!

                          1 Reply Last reply Reply Quote 1
                          • Referenced by  Ondřej Šutera Ondřej Šutera 
                          • M
                            mcihany | Premium last edited by

                            Hi. I purchased for annual subscription via website but I want to get refund. How can I get refund?

                            Ondřej Šutera 1 Reply Last reply Reply Quote 0
                            • Ondřej Šutera
                              Ondřej Šutera Administrator @mcihany last edited by

                              Hi @mcihany, I checked your subscription and you purchased it today, so I made a refund for you.

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                mcihany @Ondřej Šutera | Premium last edited by

                                @Ondřej-Šutera Thanks a lot.

                                1 Reply Last reply Reply Quote 1
                                • Referenced by  idefix37 idefix37 
                                • Referenced by  idefix37 idefix37 
                                • Referenced by  idefix37 idefix37 
                                • Referenced by  Korina Korina 
                                • Referenced by  Korina Korina 
                                • Referenced by  Korina Korina 
                                • fwedy
                                  fwedy | Premium last edited by

                                  Bonjour,
                                  Merci ça y est apparemment tout fonctionne.

                                  1 Reply Last reply Reply Quote 1
                                  • Referenced by  idefix37 idefix37 
                                  • S
                                    starn | Premium last edited by

                                    Hi. Thanks for the assistance. That resolved the issue but is a bit subtle. If others are having this issue, and that appears to be the case, perhaps a link in the Subscription Confirmation email would be worthwhile, guiding the subscriber to this information if auto-activation isn't successful. Regards,

                                    Korina 1 Reply Last reply Reply Quote 0
                                    • Referenced by  idefix37 idefix37 
                                    • Korina
                                      Korina Administrator @starn last edited by

                                      @starn Hi, thanks for the input! Did you subscribe via App? We send the confirmation if you subscribe on a desktop.

                                      Korina

                                      samuciencias 1 Reply Last reply Reply Quote 0
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  Korina Korina 
                                      • Referenced by  Korina Korina 
                                      • Referenced by  idefix37 idefix37 
                                      • Referenced by  idefix37 idefix37 
                                      • samuciencias
                                        samuciencias @Korina last edited by

                                        @Korina Hi Korina! I've payed vía google pay (with my user name of Google), but it doesn't work. I logging with the same user name of google.

                                        Thanks a lot 4 helping.

                                        1 Reply Last reply Reply Quote 0
                                        • Referenced by  idefix37 idefix37 
                                        • Referenced by  Korina Korina 
                                        • Referenced by  Korina Korina 
                                        • Referenced by  Ondřej Šutera Ondřej Šutera 
                                        • Referenced by  Korina Korina 
                                        • Referenced by  idefix37 idefix37 
                                        • Referenced by  Korina Korina 
                                        • Referenced by  Korina Korina 
                                        • Referenced by  Ondřej Šutera Ondřej Šutera 
                                        • Referenced by  Ondřej Šutera Ondřej Šutera 
                                        • First post
                                          Last post
                                        Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                                        NodeBB & contributors, OSM & contributors, HERE maps
                                        Terms and Conditions     Privacy Policy