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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • O
      orderson @Korina last edited by

      @Korina This year the renewal was not automatic as last years, I dont' know why. So from within the account on Sunday I made the renewal by paypal. What should I do now to to detect the payment? Should I cancel the payment?

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @orderson last edited by

        @orderson What platform did you use for the renewal (Fastspring, Google Play, App Store)?

        Korina

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        • O
          orderson @Korina last edited by

          @Korina I think Fastspring, this one. Immagine 2022-11-16 191857.jpg

          1 Reply Last reply Reply Quote 0
          • Referenced by  Korina Korina 
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          • Adam Norsworthy
            Adam Norsworthy | Premium last edited by Adam Norsworthy

            I purchased an iPhone Pro version of Windy. I have used my Apple ID to login into Windy via a web browser on my laptop, but do not appear to have the Pro version on the web browser - it has not picked up my iPhone Pro purchase.

            When I try to use Pro features through the browser, it says I need premium:
            1a0a4acb-de3a-4add-ab50-e6a9760d8715-image.png

            How to I link my Pro account on my iPhone to my Browser account?

            Ondřej Šutera 1 Reply Last reply Reply Quote 0
            • Ondřej Šutera
              Ondřej Šutera Administrator @Adam Norsworthy last edited by

              Hi @Adam-Norsworthy, it is possible that the subscription is connected to different email address, do you have any device with access to the Premium, so you can check the email which is connected to Premium subscription?

              Adam Norsworthy 1 Reply Last reply Reply Quote 0
              • Adam Norsworthy
                Adam Norsworthy @Ondřej Šutera | Premium last edited by

                @Ondřej-Šutera Thanks for replying. My iPhone Pro subscription is connected to my personal email address. When I went to the browser version, it asked me to login. I entered by personal email and clicked 'forgot password', and got the error that an account didn't exist under that email. I then logged in to the browser version using my Apple ID, which is linked to my personal email address. When I set up the Windy app on my iPhone I cant recall is asking me for an email address, I just downloaded the app, opened it on my iPhone, then upgraded to Pro. But with I tap on the three lines in the top left corned on the iPhone app, then tap 'Adam Pro User', it shows my personal email address. When I log into the browser version and go to my profile, it shows my personal email address as verified.

                Adam Norsworthy 1 Reply Last reply Reply Quote 0
                • Adam Norsworthy
                  Adam Norsworthy @Adam Norsworthy | Premium last edited by

                  I have sorted the problem I was confusing Windy.app, and Windy.com!!

                  1 Reply Last reply Reply Quote 1
                  • Referenced by  Ondřej Šutera Ondřej Šutera 
                  • M
                    mcihany | Premium last edited by

                    Hi. I purchased for annual subscription via website but I want to get refund. How can I get refund?

                    Ondřej Šutera 1 Reply Last reply Reply Quote 0
                    • Ondřej Šutera
                      Ondřej Šutera Administrator @mcihany last edited by

                      Hi @mcihany, I checked your subscription and you purchased it today, so I made a refund for you.

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mcihany @Ondřej Šutera | Premium last edited by

                        @Ondřej-Šutera Thanks a lot.

                        1 Reply Last reply Reply Quote 1
                        • Referenced by  idefix37 idefix37 
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                        • Referenced by  Korina Korina 
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                        • fwedy
                          fwedy | Premium last edited by

                          Bonjour,
                          Merci ça y est apparemment tout fonctionne.

                          1 Reply Last reply Reply Quote 1
                          • Referenced by  idefix37 idefix37 
                          • S
                            starn | Premium last edited by

                            Hi. Thanks for the assistance. That resolved the issue but is a bit subtle. If others are having this issue, and that appears to be the case, perhaps a link in the Subscription Confirmation email would be worthwhile, guiding the subscriber to this information if auto-activation isn't successful. Regards,

                            Korina 1 Reply Last reply Reply Quote 0
                            • Referenced by  idefix37 idefix37 
                            • Korina
                              Korina Administrator @starn last edited by

                              @starn Hi, thanks for the input! Did you subscribe via App? We send the confirmation if you subscribe on a desktop.

                              Korina

                              samuciencias 1 Reply Last reply Reply Quote 0
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                              • Referenced by  Korina Korina 
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                              • samuciencias
                                samuciencias @Korina last edited by

                                @Korina Hi Korina! I've payed vía google pay (with my user name of Google), but it doesn't work. I logging with the same user name of google.

                                Thanks a lot 4 helping.

                                1 Reply Last reply Reply Quote 0
                                • Referenced by  idefix37 idefix37 
                                • Referenced by  Korina Korina 
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                                • Referenced by  Ondřej Šutera Ondřej Šutera 
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