What to do if you can't access your Windy Premium features

Adam Norsworthy

I purchased an iPhone Pro version of Windy. I have used my Apple ID to login into Windy via a web browser on my laptop, but do not appear to have the Pro version on the web browser - it has not picked up my iPhone Pro purchase.

When I try to use Pro features through the browser, it says I need premium:

How to I link my Pro account on my iPhone to my Browser account?

Ondřej Šutera

Hi @Adam-Norsworthy, it is possible that the subscription is connected to different email address, do you have any device with access to the Premium, so you can check the email which is connected to Premium subscription?

Adam Norsworthy

@Ondřej-Šutera Thanks for replying. My iPhone Pro subscription is connected to my personal email address. When I went to the browser version, it asked me to login. I entered by personal email and clicked 'forgot password', and got the error that an account didn't exist under that email. I then logged in to the browser version using my Apple ID, which is linked to my personal email address. When I set up the Windy app on my iPhone I cant recall is asking me for an email address, I just downloaded the app, opened it on my iPhone, then upgraded to Pro. But with I tap on the three lines in the top left corned on the iPhone app, then tap 'Adam Pro User', it shows my personal email address. When I log into the browser version and go to my profile, it shows my personal email address as verified.

Adam Norsworthy

I have sorted the problem I was confusing Windy.app, and Windy.com!!

mcihany

Hi. I purchased for annual subscription via website but I want to get refund. How can I get refund?

Ondřej Šutera

Hi @mcihany, I checked your subscription and you purchased it today, so I made a refund for you.

mcihany

@Ondřej-Šutera Thanks a lot.

fwedy

Bonjour,
Merci ça y est apparemment tout fonctionne.

starn

Hi. Thanks for the assistance. That resolved the issue but is a bit subtle. If others are having this issue, and that appears to be the case, perhaps a link in the Subscription Confirmation email would be worthwhile, guiding the subscriber to this information if auto-activation isn't successful. Regards,

Korina

@starn Hi, thanks for the input! Did you subscribe via App? We send the confirmation if you subscribe on a desktop.

samuciencias

@Korina Hi Korina! I've payed vía google pay (with my user name of Google), but it doesn't work. I logging with the same user name of google.

Thanks a lot 4 helping.

Isolde Fritsch-Hamann

Ich habe versucht die Premiumversion für den Desktop zu kaufen und mit paypal bezahlt. leider werde ich nicht freigeschaltet. Fastspring sagt, das Paypal Konto wäre nicht in dem Land , in dem jetzt bin. Das ist Quatsch. Was kann ich tun?

Ondřej Šutera

Hi @Isolde-Fritsch-Hamann, I know you want to purchase our subscription, but we outsource the purchase process to Fastspring service. So I cannot help you with this matter since it looks like an issue on their end, and you probably need to contact them. I am sorry about that.