What to do if you can't access your Windy Premium features

[mcihany]

@Ondřej-Šutera Thanks a lot.

[fwedy]

Bonjour,
Merci ça y est apparemment tout fonctionne.

[starn]

Hi. Thanks for the assistance. That resolved the issue but is a bit subtle. If others are having this issue, and that appears to be the case, perhaps a link in the Subscription Confirmation email would be worthwhile, guiding the subscriber to this information if auto-activation isn't successful. Regards,

[Korina]

@starn Hi, thanks for the input! Did you subscribe via App? We send the confirmation if you subscribe on a desktop.

[samuciencias]

@Korina Hi Korina! I've payed vía google pay (with my user name of Google), but it doesn't work. I logging with the same user name of google.

Thanks a lot 4 helping.

[Isolde Fritsch-Hamann]

Ich habe versucht die Premiumversion für den Desktop zu kaufen und mit paypal bezahlt. leider werde ich nicht freigeschaltet. Fastspring sagt, das Paypal Konto wäre nicht in dem Land , in dem jetzt bin. Das ist Quatsch. Was kann ich tun?

[Suty]

Hi @Isolde-Fritsch-Hamann, I know you want to purchase our subscription, but we outsource the purchase process to Fastspring service. So I cannot help you with this matter since it looks like an issue on their end, and you probably need to contact them. I am sorry about that.

[chenxi1920]

@Korina said in What to do if you can't access your Windy Premium features:

support@windy.com
请问我付费了，也点恢复购买了，为什么还显示“您似乎已离线”呢。

[mehmet yılmaz1]

I have made a second subscription by mistake. How can I recover it?

[Suty]

@mehmet-yılmaz1 Which platform did you use for the second purchase, that you want to refund? AppStore, Google Play or Fastspring?

[goldsternp]

Hello,

I have premium and have no trouble accessing all the premium features on my Macbookair/Safari. Unfortunatly on my new Samsung Android A13 I have downloaded the windy app and it shows me as logged in but I cannot access the premium options?
goldsternp@alum.mit.edu

[idefix37]

@goldsternp
Did you log in on your phone with the same e-mail / password as on your MacBook ?

[dbovey1]

When trying to login (using the AP's button), get the message "there was an error, please,try it again later. I need Windy for sailing weather, fortunately my premium works on the computer, the app is blocked in free.
Please help

[Sailorman2003]

I followed the directions, but I can't access premium

[Suty]

@Sailorman2003 Can you provide further details about your purchase at support@windy.com? It would help us to get further info and help you to solve the issue.

[waaiwoei]

Does NOT work!

[idefix37]

@waaiwoei
The Premium badge next to your username shows that your have access to Premium features. What exactly is not working ?

[waaiwoei]

@idefix37 will not instal on second divice (Nokia tablet).

[Suty]

@waaiwoei Do you have problem with installation on the tablet or do you have issues with access to the Premium?

[Ar Theven]

Hello,

The procedure does not work. I dont have access the restoration option. What should I do?
My ID is nav@artheven.net
I renexed my subscription 10/6/2023
Thanks for your help