What to do if you can't access your Windy Premium features

[Suty]

Hi @Isolde-Fritsch-Hamann, I know you want to purchase our subscription, but we outsource the purchase process to Fastspring service. So I cannot help you with this matter since it looks like an issue on their end, and you probably need to contact them. I am sorry about that.

[chenxi1920]

@Korina said in What to do if you can't access your Windy Premium features:

support@windy.com
请问我付费了，也点恢复购买了，为什么还显示“您似乎已离线”呢。

[mehmet yılmaz1]

I have made a second subscription by mistake. How can I recover it?

[Suty]

@mehmet-yılmaz1 Which platform did you use for the second purchase, that you want to refund? AppStore, Google Play or Fastspring?

[goldsternp]

Hello,

I have premium and have no trouble accessing all the premium features on my Macbookair/Safari. Unfortunatly on my new Samsung Android A13 I have downloaded the windy app and it shows me as logged in but I cannot access the premium options?
goldsternp@alum.mit.edu

[idefix37]

@goldsternp
Did you log in on your phone with the same e-mail / password as on your MacBook ?

[dbovey1]

When trying to login (using the AP's button), get the message "there was an error, please,try it again later. I need Windy for sailing weather, fortunately my premium works on the computer, the app is blocked in free.
Please help

[Sailorman2003]

I followed the directions, but I can't access premium

[Suty]

@Sailorman2003 Can you provide further details about your purchase at support@windy.com? It would help us to get further info and help you to solve the issue.

[waaiwoei]

Does NOT work!

[idefix37]

@waaiwoei
The Premium badge next to your username shows that your have access to Premium features. What exactly is not working ?

[waaiwoei]

@idefix37 will not instal on second divice (Nokia tablet).

[Suty]

@waaiwoei Do you have problem with installation on the tablet or do you have issues with access to the Premium?

[Ar Theven]

Hello,

The procedure does not work. I dont have access the restoration option. What should I do?
My ID is nav@artheven.net
I renexed my subscription 10/6/2023
Thanks for your help

[idefix37]

@Ar-Theven
The Premium badge near your username on this forum shows that you are Premium user. So you should have already access to the Premium features.

[KN4MJC]

I have purchased windy premium for two years using fastspring on the Windy screen.
I have never been able to get Windy to work in premium for more that a couple of days.
I am 69 years old and legally blind but with assistance I can use the computer. I have never received a message on email from them with a code. Please fix this problem. It is not my responsibility to do this. I paid for service and you should activate it without me doing anything once paid>
Please once again, fix this!

[Suty]

@KN4MJC Hi, I checked your account and it looks like you purchased subscription in September 2022, but then it was canceled so your account is now without Premium. If you made any other purchases, please send the details about them at support@windy.com, so we can adequately help you.

[hkyliqiu]

hello to you all, i need a help.I am a chinese user. I've become a subscriber today ,paid via Alipay. but i have not received email from windy with the purchase order, and also no premium. my email is 627953969@qq.com.

[Suty]

@hkyliqiu Could you please contact us at support@windy.com with further details about the date and time of the payment? Also the device, where you made the purchase would be great, so we check the situation for you.

[hkyliqiu]

@Ondřej-Šutera Hello again. I have already sent an email to support@windy.com by 627953969@qq.com. But no response. Looking forward your reply.