What to do if you can't access your Windy Premium features
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@petra-pik Thanks so much :-)
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@petra-pik .... Well it does not seam to work ... :-(
It still asks me to restore my purchase...
I do not know which serial to enter.
Did i receive as serial with the purchase on the IOS app store? -
@superkraft do you see premium features on your iOS device? You can check this by activating a 1-hour forecast in the forecast detail.
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Proc tady nemate screenshot s avatarem kde je korunka
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@ivo Dobrý nápad, screenshot přidáme.
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This post is deleted! -
Hello, I subscribe premium with my iPhone and then create a account. But I still don’t have premium
What do I have to do? -
@guipremo
You have Premium.
It is labelled near your user name in your post here above. -
@guipremo Hi, you will need to restore your Premium in the app, please follow steps in this article. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Korina
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works now, thank you for your help !
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@korina hello, I dont see such a option which is upper ! I have just the monthly payment and yearly and lion head.
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@ajda Hello, we do not have monthly subscription anymore. What exactly is the issue your are having?
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@korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.
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@ajda Hello, did you pay the purchase on desktop or mobile app?
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@korina Mobile app - android
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@ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".
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@korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.
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@korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.
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@ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.
