What to do if you can't access your Windy Premium features

[Suty]

@KN4MJC Hi, I checked your account and it looks like you purchased subscription in September 2022, but then it was canceled so your account is now without Premium. If you made any other purchases, please send the details about them at support@windy.com, so we can adequately help you.

[hkyliqiu]

hello to you all, i need a help.I am a chinese user. I've become a subscriber today ,paid via Alipay. but i have not received email from windy with the purchase order, and also no premium. my email is 627953969@qq.com.

[Suty]

@hkyliqiu Could you please contact us at support@windy.com with further details about the date and time of the payment? Also the device, where you made the purchase would be great, so we check the situation for you.

[hkyliqiu]

@Ondřej-Šutera Hello again. I have already sent an email to support@windy.com by 627953969@qq.com. But no response. Looking forward your reply.

[Suty]

@hkyliqiu I checked your email and forwarded the issue to Fastspring, for further explanation. I will keep you posted there.

[hkyliqiu]

@Ondřej-Šutera okk, thanks for your help. looking for your reply.

[phuttakhun chiamchit]

จ่ายเงินไปแล้ว แต่ยังใช้ะรีเมี่ยมไม่ได้

[Suty]

@phuttakhun-chiamchit Hi, where exactly you have problem with Premium? I see your Premium badge next to your username, so you need to be logged in here.

[dmitryzhov]

Hi dear Windy team! Sorry if I’m at the wrong place to ask. I’ve bought Premium account and it works perfectly on Desktop. But on mobile it doesn’t work disregarding I’m logged in with my account. What should I do? Account xploration.sailing@gmail.com

[Dani Sançhez]

Hello, same problem as many people, bought my Windy Pro in my apple device but not working in the desktop, tryied login with apple id, also facebook as it is linked but still doesnt work, I can go to restore purchases but requires a code and I dont know where I can find that code.

[idefix37]

@Dani-Sançhez
If you bought Windy Pro, to windy.app with a blue logo, it is not surprising that you can’t use the same account in windy.com.
Windy.com with a red logo has its own mobile app in the AppStore and has nothing to do with windy.app.

[songton]

I have tried and tried to get a refund done everything that I was told and still getting the run around I need this sorted out it is getting beyond a joke .

[gmc72]

Hi - I cant access premium even after trying to 'restore purchase'. I receive an error "failed to restore purchases". I am using the order reference provided for my subscription and the account purchased against. Not sure why your subscription model is so complicated.

[Suty]

@songton Hi, what exactly do you need? I see that you Premium is active since March 2023, so it is not possible to refund the payment.

[Suty]

@gmc72 Please send further details at support@windy.com, so we can effectively help you.

[красимир пенчев 2]

@Suty Hello, two attempts to pay premium were unsuccessful. I also sent emails. What should I do next?

[Suty]

@красимир-пенчев-2 I will go through email messages today and will let you know there about further steps.

[dhempy]

Hi, similar issue here. I purchased Windy Premium on the Apple Store on my iPhone. It works great in the iphone app and iPhone browser (Chrome).

When I go to windy.com on my desktop Chrome browser, it sees I'm logged in with the same account, but prompts me to upgrade to Premium to get 1-hour forecasts.

I've followed the steps in this article as best I can, except it never prompts me to restore my purchase on the iPhone, because it already sees that I have Premium.

When I try to restore the purchase on my desktop, it asks for a FastSpring code, which I don't have since I purchased it in the AppStore.

I've logged out of Windy on the desktop and logged back in, with no improvement.

How can I get the premium access (on the desktop) that I paid for (in the App Store)?

Thanks,
-dave

[Suty]

@dhempy Hi there, I would recommend checking email, that you use in Windy on your iPhone and to which the Premium is assigned.

Our Premium is assigned to an account, so there is no need to restore the purchase on other devices, when you handled that on your iPhone.

[Peter Dünner]

It seems that my premium subscription has been cancelled or deactivated. Now my subscription runs on my second Apple Account identification. How to check, because I was requested to ask for a refund. Very confusing to me.