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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • S
      superkraft @petra.pik
      last edited by

      @petra-pik .... Well it does not seam to work ... :-(

      It still asks me to restore my purchase...
      I do not know which serial to enter.
      Did i receive as serial with the purchase on the IOS app store?

      1 Reply Last reply Reply Quote 2
      • petra.pikP
        petra.pik
        last edited by

        @superkraft do you see premium features on your iOS device? You can check this by activating a 1-hour forecast in the forecast detail.

        Petra

        1 Reply Last reply Reply Quote 1
        • ivoI
          ivo Administrator
          last edited by

          Proc tady nemate screenshot s avatarem kde je korunka

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @ivo
            last edited by

            @ivo Dobrý nápad, screenshot přidáme.

            Korina

            1 Reply Last reply Reply Quote 0
            • L
              lzuyang
              last edited by lzuyang

              This post is deleted!
              1 Reply Last reply Reply Quote 0
              • G
                guipremo | Premium
                last edited by

                Hello, I subscribe premium with my iPhone and then create a account. But I still don’t have premium
                What do I have to do?

                idefix37I KorinaK 2 Replies Last reply Reply Quote 0
                • idefix37I
                  idefix37 Sailor Moderator @guipremo
                  last edited by idefix37

                  @guipremo
                  You have Premium.
                  It is labelled near your user name in your post here above.

                  1 Reply Last reply Reply Quote 2
                  • KorinaK
                    Korina @guipremo
                    last edited by

                    @guipremo Hi, you will need to restore your Premium in the app, please follow steps in this article. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

                    Korina

                    AjdaA 1 Reply Last reply Reply Quote 1
                    • W
                      wxg604 | Premium
                      last edited by

                      works now, thank you for your help !

                      1 Reply Last reply Reply Quote 1
                      • AjdaA
                        Ajda @Korina | Premium
                        last edited by

                        @korina hello, I dont see such a option which is upper ! I have just the monthly payment and yearly and lion head.

                        KorinaK 1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @Ajda
                          last edited by

                          @ajda Hello, we do not have monthly subscription anymore. What exactly is the issue your are having?

                          Korina

                          AjdaA 1 Reply Last reply Reply Quote 0
                          • AjdaA
                            Ajda @Korina | Premium
                            last edited by

                            @korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.

                            KorinaK 1 Reply Last reply Reply Quote 0
                            • KorinaK
                              Korina @Ajda
                              last edited by

                              @ajda Hello, did you pay the purchase on desktop or mobile app?

                              Korina

                              AjdaA 1 Reply Last reply Reply Quote 0
                              • AjdaA
                                Ajda @Korina | Premium
                                last edited by

                                @korina Mobile app - android

                                KorinaK 1 Reply Last reply Reply Quote 0
                                • KorinaK
                                  Korina @Ajda
                                  last edited by

                                  @ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".

                                  Korina

                                  AjdaA 1 Reply Last reply Reply Quote 0
                                  • AjdaA
                                    Ajda @Korina | Premium
                                    last edited by

                                    @korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.

                                    KorinaK 1 Reply Last reply Reply Quote 0
                                    • KorinaK
                                      Korina @Ajda
                                      last edited by

                                      @ajda Hello, could you please send it to info[@]windy.com, we will look into it. There is always a restore button if you are logged in.

                                      Korina

                                      AjdaA 1 Reply Last reply Reply Quote 1
                                      • AjdaA
                                        Ajda @Korina | Premium
                                        last edited by

                                        @korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.

                                        KorinaK 1 Reply Last reply Reply Quote 0
                                        • KorinaK
                                          Korina @Ajda
                                          last edited by

                                          @ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.

                                          Korina

                                          1 Reply Last reply Reply Quote 0
                                          • Ums12U
                                            Ums12
                                            last edited by

                                            Dear Admin Korina,

                                            I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
                                            When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
                                            What should we do?

                                            Thanks for your assistance in advance,

                                            Oyunjargal

                                            KorinaK 1 Reply Last reply Reply Quote 0
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