What to do if you can't access your Windy Premium features

[Dani Sançhez]

Hello, same problem as many people, bought my Windy Pro in my apple device but not working in the desktop, tryied login with apple id, also facebook as it is linked but still doesnt work, I can go to restore purchases but requires a code and I dont know where I can find that code.

[idefix37]

@Dani-Sançhez
If you bought Windy Pro, to windy.app with a blue logo, it is not surprising that you can’t use the same account in windy.com.
Windy.com with a red logo has its own mobile app in the AppStore and has nothing to do with windy.app.

[songton]

I have tried and tried to get a refund done everything that I was told and still getting the run around I need this sorted out it is getting beyond a joke .

[gmc72]

Hi - I cant access premium even after trying to 'restore purchase'. I receive an error "failed to restore purchases". I am using the order reference provided for my subscription and the account purchased against. Not sure why your subscription model is so complicated.

[Suty]

@songton Hi, what exactly do you need? I see that you Premium is active since March 2023, so it is not possible to refund the payment.

[Suty]

@gmc72 Please send further details at support@windy.com, so we can effectively help you.

[красимир пенчев 2]

@Suty Hello, two attempts to pay premium were unsuccessful. I also sent emails. What should I do next?

[Suty]

@красимир-пенчев-2 I will go through email messages today and will let you know there about further steps.

[dhempy]

Hi, similar issue here. I purchased Windy Premium on the Apple Store on my iPhone. It works great in the iphone app and iPhone browser (Chrome).

When I go to windy.com on my desktop Chrome browser, it sees I'm logged in with the same account, but prompts me to upgrade to Premium to get 1-hour forecasts.

I've followed the steps in this article as best I can, except it never prompts me to restore my purchase on the iPhone, because it already sees that I have Premium.

When I try to restore the purchase on my desktop, it asks for a FastSpring code, which I don't have since I purchased it in the AppStore.

I've logged out of Windy on the desktop and logged back in, with no improvement.

How can I get the premium access (on the desktop) that I paid for (in the App Store)?

Thanks,
-dave

[Suty]

@dhempy Hi there, I would recommend checking email, that you use in Windy on your iPhone and to which the Premium is assigned.

Our Premium is assigned to an account, so there is no need to restore the purchase on other devices, when you handled that on your iPhone.

[Peter Dünner]

It seems that my premium subscription has been cancelled or deactivated. Now my subscription runs on my second Apple Account identification. How to check, because I was requested to ask for a refund. Very confusing to me.

[Suty]

@Peter-Dünner Hi, I checked your account and you probably assigned your Premium to email, made by Apple to keep your personal email unknown for us. I also see that your Premium is active until the end of April 2024 and there is no renewal planned.

[Mohiuddin Ahmad]

Hello, I purchased Windy premium from the desktop which I don't have any access now. Now after 1 year of subscription I again repurchased it but couldn't access my account. I want to restore my purchase from windy iOS app. What to do?

[Suty]

@Mohiuddin-Ahmad HI, do you have any invoice that you can share with us?

[Ivan Réus]

Boa noite, mesmo seguindo as dicas o app ainda dá erro e não consigo acessar o Premium. Conseguem ver oque pode estar acontecendo?
ivanreus@unesc.net
Usuário Ivan Réus

[artus]

привет, как с оплатой для России?

[GoranH]

Pozdrav,
Imam problem oko Windy premium na stolnom računalu. Prije sam instalirao Windy na mobilnom telefonu i pretplatio se na Premium. Sada sam instalirao aplikaciju i na računalo i greškom sam se opet pretplatio na Premium verziju. Da li je mogući povrat novaca i spajanje Premium verzije na jedan račun?
Hvala!

[Suty]

Hello @GoranH, I found the extra purchase and refunded the payment for you.

[JCrawfordPS]

I recently renewed my subscription and I get the attached image every time I open app.

[Suty]

@JCrawfordPS Hi, this one looks like you made a new manual purchase, despite your old subscription automatically renewing. So you probably have now two duplicated subscriptions. Please send the invoice and further details at support@windy.com