What to do if you can't access your Windy Premium features

[Suty]

Hello @GoranH, I found the extra purchase and refunded the payment for you.

[JCrawfordPS]

I recently renewed my subscription and I get the attached image every time I open app.

[Suty]

@JCrawfordPS Hi, this one looks like you made a new manual purchase, despite your old subscription automatically renewing. So you probably have now two duplicated subscriptions. Please send the invoice and further details at support@windy.com

[minnowpaws]

[Suty]

@minnowpaws Hi, can you please provide further info about the issue, if you have any? I see your Premium in account with username @minnowpaws is assigned successfully.

[JCrawfordPS]

@Suty

Sent email with receipt and screenshot. I believe correct receipt.

[JCrawfordPS]

@Suty

Email sent. With what I hope is the correct receipt and a copy of the screenshot I keep getting

[Frikkied]

My subscription was taken off my account on the 17th of June 2024. Why am I having problems with Windy.

Frikkie de Beer

[Suty]

@JCrawfordPS I will go through all these emails today and let you know there.

@Frikkied I see your Premium is active until June 2025, so what exactly is your issue?

[charlesmanice]

Hi,

It looks like I accidentally paid for the app twice, which I can live with, and not sure how I get refund. That’s less of my concern. I can’t get the warning/error things to go away. Very annoying/ distracting.

• Charles

[Alexandre De jonge]

Hi, I bought the premium 49€ year package on the app store. On my iphone the app says that I am a pro user.
I haven't been able to log in to the pro features when I am using the desktop browser site on chrome or brave and I haven't found the order reference number in the mail from apple confirming my purchase.
Please help

[idefix37]

@Alexandre-De-jonge

Your issue comes from the fact you purchased a subscription in another app.
Windy.app with a blue logo has NO relationship with Windy.com with a red logo. In Windy.com the subscription is called Premium, not Pro. So your Pro subscription cannot work with Windy.com on browser.

[Alexandre De jonge]

@idefix37 Thanks

[David Floyd]

Seems it had run out on 11July, never got premium at all so will not be subscribing again.

[유한나]

프리미엄 다른 사람에게 선물 할수 있는 방법이 없나요?

[Nick Sheen]

Hi, Love the product. However I have an issue with accessing the premium features on the desktop after I have created my account in Google from my Android phone. On my phone I see I am a "PRO user" and have access to the features. However I see "Go Premium" on the desktop. This seems to be a slightly different issue than what is described here?

[idefix37]

@Nick-Sheen
Windy.app with a blue logo has no connection with windy.com with a red logo. They are 2 different companies. So if you are Pro user on windy.app, this does not makes you Premium user on windy.com.

[Toenail]

All ready a subscriber till February 25, please refund thanks

[Suty]

@Toenail HI, since you made a purchase in February 2024, we are not able to refund your payment.

[Reinaldo Adderley]

Having the same issue. Just like @superkraft mentioned, I've purchased via the Apple App Store, but when on desktop and logged in it's still asking to upgrade to premium.