What to do if you can't access your Windy Premium features

[minnowpaws]

[Suty]

@minnowpaws Hi, can you please provide further info about the issue, if you have any? I see your Premium in account with username @minnowpaws is assigned successfully.

[JCrawfordPS]

@Suty

Sent email with receipt and screenshot. I believe correct receipt.

[JCrawfordPS]

@Suty

Email sent. With what I hope is the correct receipt and a copy of the screenshot I keep getting

[Frikkied]

My subscription was taken off my account on the 17th of June 2024. Why am I having problems with Windy.

Frikkie de Beer

[Suty]

@JCrawfordPS I will go through all these emails today and let you know there.

@Frikkied I see your Premium is active until June 2025, so what exactly is your issue?

[charlesmanice]

Hi,

It looks like I accidentally paid for the app twice, which I can live with, and not sure how I get refund. That’s less of my concern. I can’t get the warning/error things to go away. Very annoying/ distracting.

• Charles

[Alexandre De jonge]

Hi, I bought the premium 49€ year package on the app store. On my iphone the app says that I am a pro user.
I haven't been able to log in to the pro features when I am using the desktop browser site on chrome or brave and I haven't found the order reference number in the mail from apple confirming my purchase.
Please help

[idefix37]

@Alexandre-De-jonge

Your issue comes from the fact you purchased a subscription in another app.
Windy.app with a blue logo has NO relationship with Windy.com with a red logo. In Windy.com the subscription is called Premium, not Pro. So your Pro subscription cannot work with Windy.com on browser.

[Alexandre De jonge]

@idefix37 Thanks

[David Floyd]

Seems it had run out on 11July, never got premium at all so will not be subscribing again.

[유한나]

프리미엄 다른 사람에게 선물 할수 있는 방법이 없나요?

[Nick Sheen]

Hi, Love the product. However I have an issue with accessing the premium features on the desktop after I have created my account in Google from my Android phone. On my phone I see I am a "PRO user" and have access to the features. However I see "Go Premium" on the desktop. This seems to be a slightly different issue than what is described here?

[idefix37]

@Nick-Sheen
Windy.app with a blue logo has no connection with windy.com with a red logo. They are 2 different companies. So if you are Pro user on windy.app, this does not makes you Premium user on windy.com.

[Toenail]

All ready a subscriber till February 25, please refund thanks

[Suty]

@Toenail HI, since you made a purchase in February 2024, we are not able to refund your payment.

[Reinaldo Adderley]

Having the same issue. Just like @superkraft mentioned, I've purchased via the Apple App Store, but when on desktop and logged in it's still asking to upgrade to premium.

[Suty]

@Reinaldo-Adderley Okay, and do you have your Premium assigned on your mobile device? If you do, please check your email there and use the same one on the desktop.

Also, please check if you really use only Windy.com with the red logo. Any other app with different icon is not ours.

[Rajko Adventure]

Hello I am having issues to connect to premium
Rajko Zupan

[Suty]

@Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?