What to do if you can't access your Windy Premium features

[idefix37]

@Nick-Sheen
Windy.app with a blue logo has no connection with windy.com with a red logo. They are 2 different companies. So if you are Pro user on windy.app, this does not makes you Premium user on windy.com.

[Toenail]

All ready a subscriber till February 25, please refund thanks

[Suty]

@Toenail HI, since you made a purchase in February 2024, we are not able to refund your payment.

[Reinaldo Adderley]

Having the same issue. Just like @superkraft mentioned, I've purchased via the Apple App Store, but when on desktop and logged in it's still asking to upgrade to premium.

[Suty]

@Reinaldo-Adderley Okay, and do you have your Premium assigned on your mobile device? If you do, please check your email there and use the same one on the desktop.

Also, please check if you really use only Windy.com with the red logo. Any other app with different icon is not ours.

[Rajko Adventure]

Hello I am having issues to connect to premium
Rajko Zupan

[Suty]

@Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?

[itotiki]

Test member ok

[Lorenzo Allesch]

@Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

[Suty]

@Lorenzo-Allesch Hi, did you contact us via email address or only here?

[Lorenzo Allesch]

ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

[Raizah]

Hi, Admin.
I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

[Suty]

@Raizah HI, I see your account here is the Premium one. Do you still need any help?

[Pauline Josende]

Olá
Já paguei e não consigo acesso premium
Já foi até descontado do meu cartão
Meu email: pjosende@gmail.com

[idefix37]

@Pauline-Josende

Which platform did you use for payment?

[Suty]

@Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

[Erich Rekendorfer]

hy, i paid premium, cannot see it

[Suty]

@Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

[sani yüzücü]

I want to recover my subscription

[Suty]

@sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?