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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • C
      charlesmanice | Premium
      dernière édition par

      Hi,

      It looks like I accidentally paid for the app twice, which I can live with, and not sure how I get refund. That’s less of my concern. I can’t get the warning/error things to go away. Very annoying/ distracting.

      • Charles
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      • A
        Alexandre De jonge
        dernière édition par

        Hi, I bought the premium 49€ year package on the app store. On my iphone the app says that I am a pro user.
        I haven't been able to log in to the pro features when I am using the desktop browser site on chrome or brave and I haven't found the order reference number in the mail from apple confirming my purchase.
        Please help

        idefix37I 1 réponse Dernière réponse Répondre Citer 0
        • idefix37I
          idefix37 Sailor Moderator @Alexandre De jonge
          dernière édition par idefix37

          @Alexandre-De-jonge

          Your issue comes from the fact you purchased a subscription in another app.
          Windy.app with a blue logo has NO relationship with Windy.com with a red logo. In Windy.com the subscription is called Premium, not Pro. So your Pro subscription cannot work with Windy.com on browser.

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          • A
            Alexandre De jonge @idefix37
            dernière édition par

            @idefix37 Thanks

            1 réponse Dernière réponse Répondre Citer 0
            • David FloydD
              David Floyd
              dernière édition par

              Seems it had run out on 11July, never got premium at all so will not be subscribing again.

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              • 유한나유
                유한나
                dernière édition par

                프리미엄 다른 사람에게 선물 할수 있는 방법이 없나요?

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                • Nick SheenN
                  Nick Sheen
                  dernière édition par

                  Hi, Love the product. However I have an issue with accessing the premium features on the desktop after I have created my account in Google from my Android phone. On my phone I see I am a "PRO user" and have access to the features. However I see "Go Premium" on the desktop. This seems to be a slightly different issue than what is described here?

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                  • idefix37I
                    idefix37 Sailor Moderator @Nick Sheen
                    dernière édition par idefix37

                    @Nick-Sheen
                    Windy.app with a blue logo has no connection with windy.com with a red logo. They are 2 different companies. So if you are Pro user on windy.app, this does not makes you Premium user on windy.com.

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                    • T
                      Toenail
                      dernière édition par

                      All ready a subscriber till February 25, please refund thanks

                      SutyS 1 réponse Dernière réponse Répondre Citer 0
                      • SutyS
                        Suty Administrator @Toenail
                        dernière édition par

                        @Toenail HI, since you made a purchase in February 2024, we are not able to refund your payment.

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                        • Reinaldo AdderleyR
                          Reinaldo Adderley
                          dernière édition par

                          Having the same issue. Just like @superkraft mentioned, I've purchased via the Apple App Store, but when on desktop and logged in it's still asking to upgrade to premium.

                          SutyS 1 réponse Dernière réponse Répondre Citer 0
                          • SutyS
                            Suty Administrator @Reinaldo Adderley
                            dernière édition par

                            @Reinaldo-Adderley Okay, and do you have your Premium assigned on your mobile device? If you do, please check your email there and use the same one on the desktop.

                            Also, please check if you really use only Windy.com with the red logo. Any other app with different icon is not ours.

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                            • R
                              Rajko Adventure | Premium
                              dernière édition par

                              Hello I am having issues to connect to premium
                              Rajko Zupan

                              Rajko Zupan

                              SutyS 1 réponse Dernière réponse Répondre Citer 1
                              • SutyS
                                Suty Administrator @Rajko Adventure
                                dernière édition par

                                @Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?

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                                • itotikiI
                                  itotiki | Premium
                                  dernière édition par

                                  Test member ok

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                                  • L
                                    Lorenzo Allesch @Korina
                                    dernière édition par

                                    @Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

                                    SutyS 1 réponse Dernière réponse Répondre Citer 0
                                    • SutyS
                                      Suty Administrator @Lorenzo Allesch
                                      dernière édition par

                                      @Lorenzo-Allesch Hi, did you contact us via email address or only here?

                                      1 réponse Dernière réponse Répondre Citer 0
                                      • L
                                        Lorenzo Allesch
                                        dernière édition par

                                        ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

                                        1 réponse Dernière réponse Répondre Citer 0
                                        • R
                                          Raizah | Premium
                                          dernière édition par

                                          Hi, Admin.
                                          I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

                                          SutyS 1 réponse Dernière réponse Répondre Citer 0
                                          • SutyS
                                            Suty Administrator @Raizah
                                            dernière édition par

                                            @Raizah HI, I see your account here is the Premium one. Do you still need any help?

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