What to do if you can't access your Windy Premium features
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Hello, I subscribe premium with my iPhone and then create a account. But I still don’t have premium
What do I have to do? -
@guipremo
You have Premium.
It is labelled near your user name in your post here above. -
@guipremo Hi, you will need to restore your Premium in the app, please follow steps in this article. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
Korina
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works now, thank you for your help !
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@korina hello, I dont see such a option which is upper ! I have just the monthly payment and yearly and lion head.
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@ajda Hello, we do not have monthly subscription anymore. What exactly is the issue your are having?
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@korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.
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@ajda Hello, did you pay the purchase on desktop or mobile app?
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@korina Mobile app - android
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@ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".
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@korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.
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@korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.
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@ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.
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Dear Admin Korina,
I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
What should we do?Thanks for your assistance in advance,
Oyunjargal
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@ums12 Hello, was there any error message, when you tried to make an order?
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@korina
No, There was not. Just after we push the button submit, it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." -
@ums12 said in What to do if you can't access your Windy Premium features:
We regret that your order could not be accepted
Hello, in that case, please contact orderscontact@fastspring.com to resolve the purchase.
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@korina thank you
