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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • SutyS
      Suty Administrator @Reinaldo Adderley
      last edited by

      @Reinaldo-Adderley Okay, and do you have your Premium assigned on your mobile device? If you do, please check your email there and use the same one on the desktop.

      Also, please check if you really use only Windy.com with the red logo. Any other app with different icon is not ours.

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      • idefix37I idefix37 referenced this topic on
      • R
        Rajko Adventure | Premium
        last edited by

        Hello I am having issues to connect to premium
        Rajko Zupan

        Rajko Zupan

        SutyS 1 Reply Last reply Reply Quote 1
        • SutyS
          Suty Administrator @Rajko Adventure
          last edited by

          @Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?

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          • itotikiI
            itotiki | Premium
            last edited by

            Test member ok

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            • Nicole DolezalovaN Nicole Dolezalova referenced this topic on
            • L
              Lorenzo Allesch @Korina
              last edited by

              @Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Lorenzo Allesch
                last edited by

                @Lorenzo-Allesch Hi, did you contact us via email address or only here?

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                • L
                  Lorenzo Allesch
                  last edited by

                  ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

                  1 Reply Last reply Reply Quote 0
                  • R
                    Raizah | Premium
                    last edited by

                    Hi, Admin.
                    I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Raizah
                      last edited by

                      @Raizah HI, I see your account here is the Premium one. Do you still need any help?

                      1 Reply Last reply Reply Quote 0
                      • P
                        Pauline Josende | Premium
                        last edited by

                        Olá
                        Já paguei e não consigo acesso premium
                        Já foi até descontado do meu cartão
                        Meu email: pjosende@gmail.com

                        idefix37I SutyS 2 Replies Last reply Reply Quote 0
                        • idefix37I
                          idefix37 Sailor Moderator @Pauline Josende
                          last edited by

                          @Pauline-Josende

                          Which platform did you use for payment?

                          1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @Pauline Josende
                            last edited by

                            @Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

                            1 Reply Last reply Reply Quote 0
                            • Erich RekendorferE
                              Erich Rekendorfer | Premium
                              last edited by

                              hy, i paid premium, cannot see it

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Erich Rekendorfer
                                last edited by

                                @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

                                1 Reply Last reply Reply Quote 0
                                • sani yüzücüS
                                  sani yüzücü | Premium
                                  last edited by

                                  I want to recover my subscription

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @sani yüzücü
                                    last edited by

                                    @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

                                    1 Reply Last reply Reply Quote 0
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