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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • R
      Rajko Adventure | Premium
      last edited by

      Hello I am having issues to connect to premium
      Rajko Zupan

      Rajko Zupan

      SutyS 1 Reply Last reply Reply Quote 1
      • SutyS
        Suty Administrator @Rajko Adventure
        last edited by

        @Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?

        1 Reply Last reply Reply Quote 0
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        • itotikiI
          itotiki | Premium
          last edited by

          Test member ok

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          • L
            Lorenzo Allesch @Korina
            last edited by

            @Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @Lorenzo Allesch
              last edited by

              @Lorenzo-Allesch Hi, did you contact us via email address or only here?

              1 Reply Last reply Reply Quote 0
              • L
                Lorenzo Allesch
                last edited by

                ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

                1 Reply Last reply Reply Quote 0
                • R
                  Raizah | Premium
                  last edited by

                  Hi, Admin.
                  I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Raizah
                    last edited by

                    @Raizah HI, I see your account here is the Premium one. Do you still need any help?

                    1 Reply Last reply Reply Quote 0
                    • P
                      Pauline Josende | Premium
                      last edited by

                      Olá
                      Já paguei e não consigo acesso premium
                      Já foi até descontado do meu cartão
                      Meu email: pjosende@gmail.com

                      idefix37I SutyS 2 Replies Last reply Reply Quote 0
                      • idefix37I
                        idefix37 Sailor Moderator @Pauline Josende
                        last edited by

                        @Pauline-Josende

                        Which platform did you use for payment?

                        1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Pauline Josende
                          last edited by

                          @Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

                          1 Reply Last reply Reply Quote 0
                          • Erich RekendorferE
                            Erich Rekendorfer | Premium
                            last edited by

                            hy, i paid premium, cannot see it

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @Erich Rekendorfer
                              last edited by

                              @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

                              1 Reply Last reply Reply Quote 0
                              • sani yüzücüS
                                sani yüzücü | Premium
                                last edited by

                                I want to recover my subscription

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @sani yüzücü
                                  last edited by

                                  @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

                                  1 Reply Last reply Reply Quote 0
                                  • H
                                    hgs 0 | Premium
                                    last edited by

                                    Guten Tag

                                    Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
                                    Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

                                    Besten Dank und freundliche Grüsse
                                    Hugo Gschwend
                                    b4f20efe-410a-4b00-9f37-d04795f82f4e-grafik.png

                                    Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
                                    • Nicole DolezalovaN
                                      Nicole Dolezalova Administrator @hgs 0
                                      last edited by

                                      @hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

                                      1 Reply Last reply Reply Quote 0
                                      • idefix37I
                                        idefix37 Sailor Moderator
                                        last edited by

                                        @Mohsin-Raza-Lashari
                                        See the explanation here

                                        1 Reply Last reply Reply Quote 0
                                        • Nicole DolezalovaN
                                          Nicole Dolezalova Administrator
                                          last edited by

                                          @Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

                                          1 Reply Last reply Reply Quote 1
                                          • Colin TitmusC
                                            Colin Titmus Hot Air Balloon Pilots
                                            last edited by

                                            Still awaiting help with Premium set up. It has now been paid two days ago.
                                            colintitmus@gmail.com

                                            CT

                                            SutyS 1 Reply Last reply Reply Quote 0
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