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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • SutyS
      Suty Administrator @Rajko Adventure
      last edited by

      @Rajko-Adventure Hi, I see the Premium badge next to your username, so it looks like Premium, do you still need any help?

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      • itotikiI
        itotiki | Premium
        last edited by

        Test member ok

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        • L
          Lorenzo Allesch @Korina
          last edited by

          @Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Lorenzo Allesch
            last edited by

            @Lorenzo-Allesch Hi, did you contact us via email address or only here?

            1 Reply Last reply Reply Quote 0
            • L
              Lorenzo Allesch
              last edited by

              ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

              1 Reply Last reply Reply Quote 0
              • R
                Raizah | Premium
                last edited by

                Hi, Admin.
                I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @Raizah
                  last edited by

                  @Raizah HI, I see your account here is the Premium one. Do you still need any help?

                  1 Reply Last reply Reply Quote 0
                  • P
                    Pauline Josende | Premium
                    last edited by

                    Olá
                    Já paguei e não consigo acesso premium
                    Já foi até descontado do meu cartão
                    Meu email: pjosende@gmail.com

                    idefix37I SutyS 2 Replies Last reply Reply Quote 0
                    • idefix37I
                      idefix37 Sailor Moderator @Pauline Josende
                      last edited by

                      @Pauline-Josende

                      Which platform did you use for payment?

                      1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Pauline Josende
                        last edited by

                        @Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

                        1 Reply Last reply Reply Quote 0
                        • Erich RekendorferE
                          Erich Rekendorfer | Premium
                          last edited by

                          hy, i paid premium, cannot see it

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @Erich Rekendorfer
                            last edited by

                            @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

                            1 Reply Last reply Reply Quote 0
                            • sani yüzücüS
                              sani yüzücü | Premium
                              last edited by

                              I want to recover my subscription

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @sani yüzücü
                                last edited by

                                @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

                                1 Reply Last reply Reply Quote 0
                                • H
                                  hgs 0 | Premium
                                  last edited by

                                  Guten Tag

                                  Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
                                  Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

                                  Besten Dank und freundliche Grüsse
                                  Hugo Gschwend
                                  b4f20efe-410a-4b00-9f37-d04795f82f4e-grafik.png

                                  Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
                                  • Nicole DolezalovaN
                                    Nicole Dolezalova Administrator @hgs 0
                                    last edited by

                                    @hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

                                    1 Reply Last reply Reply Quote 0
                                    • idefix37I
                                      idefix37 Sailor Moderator
                                      last edited by

                                      @Mohsin-Raza-Lashari
                                      See the explanation here

                                      1 Reply Last reply Reply Quote 0
                                      • Nicole DolezalovaN
                                        Nicole Dolezalova Administrator
                                        last edited by

                                        @Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

                                        1 Reply Last reply Reply Quote 1
                                        • Colin TitmusC
                                          Colin Titmus Hot Air Balloon Pilots
                                          last edited by

                                          Still awaiting help with Premium set up. It has now been paid two days ago.
                                          colintitmus@gmail.com

                                          CT

                                          SutyS 1 Reply Last reply Reply Quote 0
                                          • SutyS
                                            Suty Administrator @Colin Titmus
                                            last edited by

                                            @Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

                                            1 Reply Last reply Reply Quote 0
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