What to do if you can't access your Windy Premium features

[itotiki]

Test member ok

[Lorenzo Allesch]

@Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

[Suty]

@Lorenzo-Allesch Hi, did you contact us via email address or only here?

[Lorenzo Allesch]

ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

[Raizah]

Hi, Admin.
I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

[Suty]

@Raizah HI, I see your account here is the Premium one. Do you still need any help?

[Pauline Josende]

Olá
Já paguei e não consigo acesso premium
Já foi até descontado do meu cartão
Meu email: pjosende@gmail.com

[idefix37]

@Pauline-Josende

Which platform did you use for payment?

[Suty]

@Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

[Erich Rekendorfer]

hy, i paid premium, cannot see it

[Suty]

@Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

[sani yüzücü]

I want to recover my subscription

[Suty]

@sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

[hgs 0]

Guten Tag

Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

Besten Dank und freundliche Grüsse
Hugo Gschwend

[Nicole Dolezalova]

@hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

[idefix37]

@Mohsin-Raza-Lashari
See the explanation here

[Nicole Dolezalova]

@Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

[Colin Titmus]

Still awaiting help with Premium set up. It has now been paid two days ago.
colintitmus@gmail.com

[Suty]

@Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?