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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • itotikiI
      itotiki | Premium
      last edited by

      Test member ok

      1 Reply Last reply Reply Quote 0
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      • L
        Lorenzo Allesch @Korina
        last edited by

        @Korina non riesco ad utilizzare i servizi premium (mi sono registrato ed ho pagato l' abbonamento)...non riesco a cliccare su "ripristina acquisti" riesci ad aiutarmi?

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @Lorenzo Allesch
          last edited by

          @Lorenzo-Allesch Hi, did you contact us via email address or only here?

          1 Reply Last reply Reply Quote 0
          • L
            Lorenzo Allesch
            last edited by

            ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

            1 Reply Last reply Reply Quote 0
            • R
              Raizah | Premium
              last edited by

              Hi, Admin.
              I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Raizah
                last edited by

                @Raizah HI, I see your account here is the Premium one. Do you still need any help?

                1 Reply Last reply Reply Quote 0
                • P
                  Pauline Josende | Premium
                  last edited by

                  Olá
                  Já paguei e não consigo acesso premium
                  Já foi até descontado do meu cartão
                  Meu email: pjosende@gmail.com

                  idefix37I SutyS 2 Replies Last reply Reply Quote 0
                  • idefix37I
                    idefix37 Sailor Moderator @Pauline Josende
                    last edited by

                    @Pauline-Josende

                    Which platform did you use for payment?

                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Pauline Josende
                      last edited by

                      @Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

                      1 Reply Last reply Reply Quote 0
                      • Erich RekendorferE
                        Erich Rekendorfer | Premium
                        last edited by

                        hy, i paid premium, cannot see it

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Erich Rekendorfer
                          last edited by

                          @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

                          1 Reply Last reply Reply Quote 0
                          • sani yüzücüS
                            sani yüzücü | Premium
                            last edited by

                            I want to recover my subscription

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @sani yüzücü
                              last edited by

                              @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

                              1 Reply Last reply Reply Quote 0
                              • H
                                hgs 0 | Premium
                                last edited by

                                Guten Tag

                                Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
                                Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

                                Besten Dank und freundliche Grüsse
                                Hugo Gschwend
                                b4f20efe-410a-4b00-9f37-d04795f82f4e-grafik.png

                                Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
                                • Nicole DolezalovaN
                                  Nicole Dolezalova Administrator @hgs 0
                                  last edited by

                                  @hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

                                  1 Reply Last reply Reply Quote 0
                                  • idefix37I
                                    idefix37 Sailor Moderator
                                    last edited by

                                    @Mohsin-Raza-Lashari
                                    See the explanation here

                                    1 Reply Last reply Reply Quote 0
                                    • Nicole DolezalovaN
                                      Nicole Dolezalova Administrator
                                      last edited by

                                      @Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

                                      1 Reply Last reply Reply Quote 1
                                      • Colin TitmusC
                                        Colin Titmus Hot Air Balloon Pilots
                                        last edited by

                                        Still awaiting help with Premium set up. It has now been paid two days ago.
                                        colintitmus@gmail.com

                                        CT

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Colin Titmus
                                          last edited by

                                          @Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

                                          1 Reply Last reply Reply Quote 0
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