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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • L
      Lorenzo Allesch
      last edited by

      ta chat....come vi dicevo non riesco a cliccare sul pulsante "ripristina acquisti"Chiedo scusa, non avevo visto che mi avevate risposto su ques

      1 Reply Last reply Reply Quote 0
      • R
        Raizah | Premium
        last edited by

        Hi, Admin.
        I purchase the windy premium for 1 year just today but I didn't log in my account first, is there's any way you could help me with it?

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @Raizah
          last edited by

          @Raizah HI, I see your account here is the Premium one. Do you still need any help?

          1 Reply Last reply Reply Quote 0
          • P
            Pauline Josende | Premium
            last edited by

            Olá
            Já paguei e não consigo acesso premium
            Já foi até descontado do meu cartão
            Meu email: pjosende@gmail.com

            idefix37I SutyS 2 Replies Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @Pauline Josende
              last edited by

              @Pauline-Josende

              Which platform did you use for payment?

              1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Pauline Josende
                last edited by

                @Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

                1 Reply Last reply Reply Quote 0
                • Erich RekendorferE
                  Erich Rekendorfer | Premium
                  last edited by

                  hy, i paid premium, cannot see it

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Erich Rekendorfer
                    last edited by

                    @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

                    1 Reply Last reply Reply Quote 0
                    • sani yüzücüS
                      sani yüzücü | Premium
                      last edited by

                      I want to recover my subscription

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @sani yüzücü
                        last edited by

                        @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

                        1 Reply Last reply Reply Quote 0
                        • H
                          hgs 0 | Premium
                          last edited by

                          Guten Tag

                          Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
                          Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

                          Besten Dank und freundliche Grüsse
                          Hugo Gschwend
                          b4f20efe-410a-4b00-9f37-d04795f82f4e-grafik.png

                          Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
                          • Nicole DolezalovaN
                            Nicole Dolezalova Administrator @hgs 0
                            last edited by

                            @hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

                            1 Reply Last reply Reply Quote 0
                            • idefix37I
                              idefix37 Sailor Moderator
                              last edited by

                              @Mohsin-Raza-Lashari
                              See the explanation here

                              1 Reply Last reply Reply Quote 0
                              • Nicole DolezalovaN
                                Nicole Dolezalova Administrator
                                last edited by

                                @Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

                                1 Reply Last reply Reply Quote 1
                                • Colin TitmusC
                                  Colin Titmus Hot Air Balloon Pilots
                                  last edited by

                                  Still awaiting help with Premium set up. It has now been paid two days ago.
                                  colintitmus@gmail.com

                                  CT

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @Colin Titmus
                                    last edited by

                                    @Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

                                    1 Reply Last reply Reply Quote 0
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