What to do if you can't access your Windy Premium features

[Suty]

@Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

[Erich Rekendorfer]

hy, i paid premium, cannot see it

[Suty]

@Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

[sani yüzücü]

I want to recover my subscription

[Suty]

@sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

[hgs 0]

Guten Tag

Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

Besten Dank und freundliche Grüsse
Hugo Gschwend

[Nicole Dolezalova]

@hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

[idefix37]

@Mohsin-Raza-Lashari
See the explanation here

[Nicole Dolezalova]

@Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

[Colin Titmus]

Still awaiting help with Premium set up. It has now been paid two days ago.
colintitmus@gmail.com

[Suty]

@Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

[jimmythefridge1]

I cannot use windy.com premium despite paying paddle.net I have tried to restore purchases

[KL-Windy]

Same to me. Purchased via web, paid, got the confirmation email, tried to restore purchase in iOS app. But no success.
Please advise what to do, it is frustrating

[KL-Windy]

I could solve my issue. Be aware on the different apps. This forum here belongs to windy.com, the app with the red logo.
There is another app windy.app with a blue logo. Looking similar, but is different.

I purchased at windy.com, using the red windy.com app now provides me Premium.

So, always check where you paid.

@jimmythefridge1: maybe that solves your issue, too

[Beniamino Queirolo]

Ho già provato tutto ma non funziona, ho anche scritto all assistenza ma non mi hanno ancora risposto, ho già buttato via 3 giorni di abbonamento.

[Suty]

@Beniamino-Queirolo I already contacted your here in the DM, please check my message.

[Beniamino Queirolo]

@Suty risolto con quei passaggi, grazie

[jon roesch]

I have a premium account purchased through the app in android. It works fine on my phone, but when I installed Windy on my iPad I don’t have access to premium features. I logged in using google and it gives a message that login was successful, but still no premium. I also created an account through Windy.com and tried logging in with this password, but results are the same. Any advice?

[Игорь Селивёрстов]

@Suty Здравствуйте, скажите пожалуйста существуют ли иные способы оплаты премиум подписки для жителей России? Если да, то какие? Спасибо!

[Suty]

@Игорь-Селивёрстов Hello, right now we use third-party providers for the whole subscription process (Paddle.com, Google Play and AppStore) and all of them probably block these payments right now.
We cannot do much with this, so you can only try to use a VPN.