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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • Erich RekendorferE
      Erich Rekendorfer | Premium
      last edited by

      hy, i paid premium, cannot see it

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Erich Rekendorfer
        last edited by

        @Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

        1 Reply Last reply Reply Quote 0
        • sani yüzücüS
          sani yüzücü | Premium
          last edited by

          I want to recover my subscription

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @sani yüzücü
            last edited by

            @sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

            1 Reply Last reply Reply Quote 0
            • H
              hgs 0 | Premium
              last edited by

              Guten Tag

              Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
              Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

              Besten Dank und freundliche Grüsse
              Hugo Gschwend
              b4f20efe-410a-4b00-9f37-d04795f82f4e-grafik.png

              Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
              • Nicole DolezalovaN
                Nicole Dolezalova Administrator @hgs 0
                last edited by

                @hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

                1 Reply Last reply Reply Quote 0
                • idefix37I
                  idefix37 Sailor Moderator
                  last edited by

                  @Mohsin-Raza-Lashari
                  See the explanation here

                  1 Reply Last reply Reply Quote 0
                  • Nicole DolezalovaN
                    Nicole Dolezalova Administrator
                    last edited by

                    @Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

                    1 Reply Last reply Reply Quote 1
                    • Colin TitmusC
                      Colin Titmus Hot Air Balloon Pilots
                      last edited by

                      Still awaiting help with Premium set up. It has now been paid two days ago.
                      colintitmus@gmail.com

                      CT

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Colin Titmus
                        last edited by

                        @Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

                        1 Reply Last reply Reply Quote 0
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