What to do if you can't access your Windy Premium features

[KL-Windy]

Same to me. Purchased via web, paid, got the confirmation email, tried to restore purchase in iOS app. But no success.
Please advise what to do, it is frustrating

[KL-Windy]

I could solve my issue. Be aware on the different apps. This forum here belongs to windy.com, the app with the red logo.
There is another app windy.app with a blue logo. Looking similar, but is different.

I purchased at windy.com, using the red windy.com app now provides me Premium.

So, always check where you paid.

@jimmythefridge1: maybe that solves your issue, too

[Beniamino Queirolo]

Ho già provato tutto ma non funziona, ho anche scritto all assistenza ma non mi hanno ancora risposto, ho già buttato via 3 giorni di abbonamento.

[Suty]

@Beniamino-Queirolo I already contacted your here in the DM, please check my message.

[Beniamino Queirolo]

@Suty risolto con quei passaggi, grazie

[jon roesch]

I have a premium account purchased through the app in android. It works fine on my phone, but when I installed Windy on my iPad I don’t have access to premium features. I logged in using google and it gives a message that login was successful, but still no premium. I also created an account through Windy.com and tried logging in with this password, but results are the same. Any advice?

[Игорь Селивёрстов]

@Suty Здравствуйте, скажите пожалуйста существуют ли иные способы оплаты премиум подписки для жителей России? Если да, то какие? Спасибо!

[Suty]

@Игорь-Селивёрстов Hello, right now we use third-party providers for the whole subscription process (Paddle.com, Google Play and AppStore) and all of them probably block these payments right now.
We cannot do much with this, so you can only try to use a VPN.

[joebtfsplk]

I cant get Windy Premium to work. Recently I got a notice on Windy saying my subscription had expired so I signed up for another year. Now I have two subscriptions. I tried to cancel the first one dated March 2015. But it's so complicated, I don't know whether it worked. Now, I can get 21-day forecasts for the 4 locations I orginally selected in March but can't add another location. All I get is a 7 day forecast.nad chenging the temperature from Celcius to Farenheit seems to be difficult or impossible.

HELP!

[vishal93]

I am trying to buy subscription but showing fail....I don't know how to buy

[Jacques Chonfont]

Suivant commande n° WINDY 241207-6860-11284B via FASTSPRINT et votre facture n° IVL267KNEK7BA5FMBD6UOON7KJ6Y de 18,99 $US réglée le 7.12.2024 pour un abonnement Windy Premium valable jusqu'au 6.12.2025, je viens d'être informé que mon accès à Premium a été désactivé anormalement depuis le 11.10.2025.

Merci de bien vouloir rétablir la connexion à Windy Premium jusqu'au terme de mon abonnement soit le 03.12.2025.

Cordialement,

Jacques Chonfont

[David Polášek]

@Jacques-Chonfont

I can see your Windy Premium is just fine. It's not canceled.

[David Polášek]

@vishal93

What kind of "fail"? Could you share more details or make a screenshot, please?

[dougalmc]

@Korina said in What to do if you can't access your Windy Premium features:

Annual subscription and One-time purchase options

Thank you, clicking on 1 hour forecast produced the heart outline and allowed me to create a new favourite.
But your words about my Premium account are a concern.
On my iPhone the premium badge clearly shows.
But I am unable to find and Annual subscription and One-time purchase options.

[christian smith 7]

I am following the online instructions, and I get this screen. But when I log in, it keeps taking me to this screen and tells me to "Go Premium. Feel like it's an endless loop. I have also verified my email. The Go Premium meant to disappear?

[Gabriel Duarte Martinez]

Hi, I’m having an issue with my subscription as well.
I’m already logged in, but the “Go Premium” button still appears.
Could you please help?

[Gabriel Duarte Martinez]

@christian-smith-7 i have the same problem, could they resolve it?

[mertysacker]

@Gabriel-Duarte-Martinez said in What to do if you can't access your Windy Premium features:

Hi, I’m having an issue with my subscription as well.
I’m already logged in, but the “Go Premium” button still appears.
Could you please help?

I'm having the same problem with my account is Gabriel,
Is there a fix for this? I'm stuck in an endless loop of "thankyou for subscribing", logging in, and it prompting me to go premium.

[Affan Khan 3]

when i click restore purchase it say we did not find any purchase to restore. it do not allow me to manually add order reference thats on mobile. and on desktop it is not logging in on windy page. but on account.windy it is log in but not connecting with my google account.

[Suty]

@mertysacker Hello, please try to clear cache of the browser and handle it then once again.