What to do if you can't access your Windy Premium features

[dougalmc]

@Korina said in What to do if you can't access your Windy Premium features:

Annual subscription and One-time purchase options

Thank you, clicking on 1 hour forecast produced the heart outline and allowed me to create a new favourite.
But your words about my Premium account are a concern.
On my iPhone the premium badge clearly shows.
But I am unable to find and Annual subscription and One-time purchase options.

[christian smith 7]

I am following the online instructions, and I get this screen. But when I log in, it keeps taking me to this screen and tells me to "Go Premium. Feel like it's an endless loop. I have also verified my email. The Go Premium meant to disappear?

[Gabriel Duarte Martinez]

Hi, I’m having an issue with my subscription as well.
I’m already logged in, but the “Go Premium” button still appears.
Could you please help?

[Gabriel Duarte Martinez]

@christian-smith-7 i have the same problem, could they resolve it?

[mertysacker]

@Gabriel-Duarte-Martinez said in What to do if you can't access your Windy Premium features:

Hi, I’m having an issue with my subscription as well.
I’m already logged in, but the “Go Premium” button still appears.
Could you please help?

I'm having the same problem with my account is Gabriel,
Is there a fix for this? I'm stuck in an endless loop of "thankyou for subscribing", logging in, and it prompting me to go premium.

[Affan Khan 3]

when i click restore purchase it say we did not find any purchase to restore. it do not allow me to manually add order reference thats on mobile. and on desktop it is not logging in on windy page. but on account.windy it is log in but not connecting with my google account.

[Suty]

@mertysacker Hello, please try to clear cache of the browser and handle it then once again.

[Suty]

@Affan-Khan-3 Hi, since you purchased the Premium via Paddle, you need to handle the process on the desktop in our web app, then the account there is connected to Premium and you are able to use the Premium account across all your devices.

[J Rowe]

I have logged in, purchased premium and I am still getting this message. Any help would be great.!
Logging in on pc as well as mobile is throwing the same error. I have logged in cheers

[peter ball]

Have paid account twice need a refund

[Suty]

@peter-ball Hello, I refunded your recent payment.

[Charlie1958]

Windy works. Also on my new galaxy z fold. But there i get a warning of that i have already a subscription. I tried to remove windy and the subscription. Did not find a answer in my account on desktop or phone. Please make it a premium subscription and do not end it november 2026.
Now windy will be removed which was not the intention.
The step by step sollutiins did not work.
Greetings, Charles1958.

[Suty]

@Charlie1958 Hello, your Premium was purchased via Google Play, so any info about your purchase or subscription can be found there.

[Jean-Noël Velly]

Bonjour
Le 30/03/2026 j'ai renouvelé mon abonnement soit un montant de 25,99 euros PADDLE.NET.WINDY.COM
mon compte à été débité et aujourd'hui on me dit que je ne suis plus abonné ?
Pouvez-vous m'aider ?

[idefix37]

@Jean-Noël-Velly
Bonjour,
Apparemment vous l’êtes puisque que vous avez le badge Premium ici sur le forum à côté de votre nom d’utilisateur.
Et probablement aussi sur la page d’accueil. Est-ce que vous voyez les 15 jours de prévision?

[先生 陈]

I purchase twice, how to refund by paddle?

[LBVision]

Purchased premium on desktop. when i try to log in tells me email or password wrong. Try to reset password and tells me email doesnt exist. If i try to reregister i get that this email is already in system. What do i do to fix this.

[Suty]

@先生-陈 Hello, I can't see any duplicated payment, only the one you have assigned to your account.

Could you please provide any evidence of these? If you have any documents, you can send them directly to support@windy.com.

[Suty]

@LBVision Hello, I see that your account is a Premium one now. Do you need any other help?

[Alex MigEmery]

What do I need to
do ?