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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • W
      wxg604 | Premium
      last edited by

      works now, thank you for your help !

      1 Reply Last reply Reply Quote 1
      • AjdaA
        Ajda @Korina | Premium
        last edited by

        @korina hello, I dont see such a option which is upper ! I have just the monthly payment and yearly and lion head.

        KorinaK 1 Reply Last reply Reply Quote 0
        • KorinaK
          Korina @Ajda
          last edited by

          @ajda Hello, we do not have monthly subscription anymore. What exactly is the issue your are having?

          Korina

          AjdaA 1 Reply Last reply Reply Quote 0
          • AjdaA
            Ajda @Korina | Premium
            last edited by

            @korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.

            KorinaK 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @Ajda
              last edited by

              @ajda Hello, did you pay the purchase on desktop or mobile app?

              Korina

              AjdaA 1 Reply Last reply Reply Quote 0
              • AjdaA
                Ajda @Korina | Premium
                last edited by

                @korina Mobile app - android

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @Ajda
                  last edited by

                  @ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".

                  Korina

                  AjdaA 1 Reply Last reply Reply Quote 0
                  • AjdaA
                    Ajda @Korina | Premium
                    last edited by

                    @korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.

                    KorinaK 1 Reply Last reply Reply Quote 0
                    • KorinaK
                      Korina @Ajda
                      last edited by

                      @ajda Hello, could you please send it to info[@]windy.com, we will look into it. There is always a restore button if you are logged in.

                      Korina

                      AjdaA 1 Reply Last reply Reply Quote 1
                      • AjdaA
                        Ajda @Korina | Premium
                        last edited by

                        @korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.

                        KorinaK 1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @Ajda
                          last edited by

                          @ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.

                          Korina

                          1 Reply Last reply Reply Quote 0
                          • Ums12U
                            Ums12
                            last edited by

                            Dear Admin Korina,

                            I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
                            When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
                            What should we do?

                            Thanks for your assistance in advance,

                            Oyunjargal

                            KorinaK 1 Reply Last reply Reply Quote 0
                            • KorinaK
                              Korina @Ums12
                              last edited by

                              @ums12 Hello, was there any error message, when you tried to make an order?

                              Korina

                              Ums12U 1 Reply Last reply Reply Quote 0
                              • Ums12U
                                Ums12 @Korina
                                last edited by

                                @korina
                                No, There was not. Just after we push the button submit, it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

                                KorinaK 1 Reply Last reply Reply Quote 0
                                • KorinaK
                                  Korina @Ums12
                                  last edited by

                                  @ums12 said in What to do if you can't access your Windy Premium features:

                                  We regret that your order could not be accepted

                                  Hello, in that case, please contact orderscontact@fastspring.com to resolve the purchase.

                                  Korina

                                  Ums12U 1 Reply Last reply Reply Quote 0
                                  • Ums12U
                                    Ums12 @Korina
                                    last edited by

                                    @korina thank you

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      johnpratt | Premium
                                      last edited by

                                      This sucks. Why all the shit after I’ve paid for Premium.?
                                      Think I’ll just bag it rather than go through all your hoops. Sick and incompetent.

                                      KorinaK 1 Reply Last reply Reply Quote 2
                                      • N
                                        naturelover
                                        last edited by

                                        I just purchased premium on desktop. The site says "premium" but nothing has changed. I can't find a site to establish a password/username etc. It says I'm already signed in and can only find password "change" site. What the heck?

                                        KorinaK 1 Reply Last reply Reply Quote 0
                                        • KorinaK
                                          Korina @naturelover
                                          last edited by

                                          @naturelover Dear user, you are already logged in on this community, you account is already linked with Premium. You should be able to switch to 1 hour forecast and have access to more frequent updates of ECMWF.

                                          Korina

                                          1 Reply Last reply Reply Quote 0
                                          • KorinaK
                                            Korina @johnpratt
                                            last edited by

                                            @johnpratt Dear user, what exactly is your issue? You already have an account with Premium features?

                                            Korina

                                            1 Reply Last reply Reply Quote 0
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