What to do if you can't access your Windy Premium features

[Suty]

@mertysacker Hello, please try to clear cache of the browser and handle it then once again.

[Suty]

@Affan-Khan-3 Hi, since you purchased the Premium via Paddle, you need to handle the process on the desktop in our web app, then the account there is connected to Premium and you are able to use the Premium account across all your devices.

[J Rowe]

I have logged in, purchased premium and I am still getting this message. Any help would be great.!
Logging in on pc as well as mobile is throwing the same error. I have logged in cheers

[peter ball]

Have paid account twice need a refund

[Suty]

@peter-ball Hello, I refunded your recent payment.

[Charlie1958]

Windy works. Also on my new galaxy z fold. But there i get a warning of that i have already a subscription. I tried to remove windy and the subscription. Did not find a answer in my account on desktop or phone. Please make it a premium subscription and do not end it november 2026.
Now windy will be removed which was not the intention.
The step by step sollutiins did not work.
Greetings, Charles1958.

[Suty]

@Charlie1958 Hello, your Premium was purchased via Google Play, so any info about your purchase or subscription can be found there.

[Jean-Noël Velly]

Bonjour
Le 30/03/2026 j'ai renouvelé mon abonnement soit un montant de 25,99 euros PADDLE.NET.WINDY.COM
mon compte à été débité et aujourd'hui on me dit que je ne suis plus abonné ?
Pouvez-vous m'aider ?

[idefix37]

@Jean-Noël-Velly
Bonjour,
Apparemment vous l’êtes puisque que vous avez le badge Premium ici sur le forum à côté de votre nom d’utilisateur.
Et probablement aussi sur la page d’accueil. Est-ce que vous voyez les 15 jours de prévision?

[先生 陈]

I purchase twice, how to refund by paddle?

[LBVision]

Purchased premium on desktop. when i try to log in tells me email or password wrong. Try to reset password and tells me email doesnt exist. If i try to reregister i get that this email is already in system. What do i do to fix this.

[Suty]

@先生-陈 Hello, I can't see any duplicated payment, only the one you have assigned to your account.

Could you please provide any evidence of these? If you have any documents, you can send them directly to support@windy.com.

[Suty]

@LBVision Hello, I see that your account is a Premium one now. Do you need any other help?

[Alex MigEmery]

What do I need to
do ?

[idefix37]

@Alex-MigEmery
As the Premium badge is shown here next to your user name, it means that you can access to Premium.
You need probably to login in the app.
Or what is wrong?

[GulfLaw1 0]

What a clusterfuck! What do I need to do to get the premium back on my phone?

[Suty]

@GulfLaw1-0 Hello, I found that your account had Premium purchased for a year without the renewal. So all you need to do is to purchase a new Premium, if you are interested in this service.

[Paul Bernard 2]

@Nicole-Dolezalova said in What to do if you can't access your Windy Premium features:

subscription Order Reference/Transaction code

Hello, I already have a Premium account and just bought another subscription in order to offer it to a friend. I want to gift it to her, but I can't find any subscription Order Reference/Transaction code in none of the payment confirmation emails I received. It's just automatically linked to the email adress I had to put while purchasing the subscription (e.g. mine, not hers...)

Is the offering of a premium account not possible anymore ?

[Nicole Dolezalova]

@Paul-Bernard-2 Hello, @suty, could you please assist Paul and investigate his case? :-) Thank you and have a great day, Niki

[Suty]

@Paul-Bernard-2 Since I need some private info about the purchase, I contacted you in the DM chat window here on community. You can find this section in the top right corner of the community UI.