What to do if you can't access your Windy Premium features

idefix37

@Jean-Noël-Velly
Bonjour,
Apparemment vous l’êtes puisque que vous avez le badge Premium ici sur le forum à côté de votre nom d’utilisateur.
Et probablement aussi sur la page d’accueil. Est-ce que vous voyez les 15 jours de prévision?

先生陈

I purchase twice, how to refund by paddle?

LBVision

Purchased premium on desktop. when i try to log in tells me email or password wrong. Try to reset password and tells me email doesnt exist. If i try to reregister i get that this email is already in system. What do i do to fix this.

Suty

@先生-陈 Hello, I can't see any duplicated payment, only the one you have assigned to your account.

Could you please provide any evidence of these? If you have any documents, you can send them directly to support@windy.com.

Suty

@LBVision Hello, I see that your account is a Premium one now. Do you need any other help?

Alex MigEmery

What do I need to
do ?

idefix37

@Alex-MigEmery
As the Premium badge is shown here next to your user name, it means that you can access to Premium.
You need probably to login in the app.
Or what is wrong?

GulfLaw1 0

What a clusterfuck! What do I need to do to get the premium back on my phone?

Suty

@GulfLaw1-0 Hello, I found that your account had Premium purchased for a year without the renewal. So all you need to do is to purchase a new Premium, if you are interested in this service.

Paul Bernard 2

@Nicole-Dolezalova said in What to do if you can't access your Windy Premium features:

subscription Order Reference/Transaction code

Hello, I already have a Premium account and just bought another subscription in order to offer it to a friend. I want to gift it to her, but I can't find any subscription Order Reference/Transaction code in none of the payment confirmation emails I received. It's just automatically linked to the email adress I had to put while purchasing the subscription (e.g. mine, not hers...)

Is the offering of a premium account not possible anymore ?

Nicole Dolezalova

@Paul-Bernard-2 Hello, @suty, could you please assist Paul and investigate his case? :-) Thank you and have a great day, Niki

Suty

@Paul-Bernard-2 Since I need some private info about the purchase, I contacted you in the DM chat window here on community. You can find this section in the top right corner of the community UI.

romacharly

Gracias ahi pude ingresar a mi suscripcion desde el Celular..
saludos y gracias

Dominique Pineye

Bonjour
J'ai pris windy premium par google mais pas activé de suite mon adresse mail et je ne peux plus utiliser le lien car j'ai dépassé les 15 min.
Merci de me renvoyer un nouveau lien ou code.
Dominique

MrshinNZ

I paid for premium via paddle and the money has come out of my credit card but i did not receive a confirmation email and my windy account is still non premium.

I have tried to message paddle and they have not come back to me.

Help. What happens now ?

Suty

@Dominique-Pineye Hello, your payment via Google Play was successful, so please try to follow steps in the article at the top of this thread.

Suty

@MrshinNZ Hello, this one is strange and it is possible that you inserted your email with a typo. But we will do our best to help you. Please share as much info as possible to support@windy.com.

whwh2

I purchase windy premium with the wrong e-Mail address and now I have 2 subscriptions. One that auto renews with billy@bonitajetski.com and a brand new one with whwh2@netscape.net. I would like to move the new one to the other account that I just paid for on whwh2@netscape.net.
Thanks Bill Hanson