What to do if you can't access your Windy Premium features

[Paul Bernard 2]

@Nicole-Dolezalova said in What to do if you can't access your Windy Premium features:

subscription Order Reference/Transaction code

Hello, I already have a Premium account and just bought another subscription in order to offer it to a friend. I want to gift it to her, but I can't find any subscription Order Reference/Transaction code in none of the payment confirmation emails I received. It's just automatically linked to the email adress I had to put while purchasing the subscription (e.g. mine, not hers...)

Is the offering of a premium account not possible anymore ?

[Nicole Dolezalova]

@Paul-Bernard-2 Hello, @suty, could you please assist Paul and investigate his case? :-) Thank you and have a great day, Niki

[Suty]

@Paul-Bernard-2 Since I need some private info about the purchase, I contacted you in the DM chat window here on community. You can find this section in the top right corner of the community UI.

[romacharly]

Gracias ahi pude ingresar a mi suscripcion desde el Celular..
saludos y gracias

[Dominique Pineye]

Bonjour
J'ai pris windy premium par google mais pas activé de suite mon adresse mail et je ne peux plus utiliser le lien car j'ai dépassé les 15 min.
Merci de me renvoyer un nouveau lien ou code.
Dominique

[MrshinNZ]

I paid for premium via paddle and the money has come out of my credit card but i did not receive a confirmation email and my windy account is still non premium.

I have tried to message paddle and they have not come back to me.

Help. What happens now ?

[Suty]

@Dominique-Pineye Hello, your payment via Google Play was successful, so please try to follow steps in the article at the top of this thread.

[Suty]

@MrshinNZ Hello, this one is strange and it is possible that you inserted your email with a typo. But we will do our best to help you. Please share as much info as possible to support@windy.com.

[whwh2]

I purchase windy premium with the wrong e-Mail address and now I have 2 subscriptions. One that auto renews with billy@bonitajetski.com and a brand new one with whwh2@netscape.net. I would like to move the new one to the other account that I just paid for on whwh2@netscape.net.
Thanks Bill Hanson

[Andres Bedolla]

Can I buy windy Premiun in mexico

[sergio1962]

Tks ya tenía una suscripción vigente , que vence en octubre y ya la renové , solo fue un error muchas gracias

[Memo Maky]

Hello windy I'm trying to access to the premium account but it doesn't work I'm still trying before long time

[Memo Maky]

All the steps is done
Waiting to be in the windy premium
Please

[Дмитрий Стаценко 2]

Здравствуйте. Хочу купить подписку, но я в России и у меня не получается оплатить через форму оплаты

[Suty]

@Memo-Maky Hello, please contact us at support@windy.com with all the payment details if your Premium is still not available in your account.

[Suty]

@Дмитрий-Стаценко-2 Unfortunately, all purchase platforms block access from your country, so I can only recommend using VPN to access the purchase process.