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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • AjdaA
      Ajda @Korina | Premium
      last edited by

      @korina I bought the yearly premium, money are gone and nothing happend, I went like it is mention in your manual but I don't have there such a button. I can just pay again for a year or monthly payments for year (have schreen shots) but can't send them here.

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @Ajda
        last edited by

        @ajda Hello, did you pay the purchase on desktop or mobile app?

        Korina

        AjdaA 1 Reply Last reply Reply Quote 0
        • AjdaA
          Ajda @Korina | Premium
          last edited by

          @korina Mobile app - android

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @Ajda
            last edited by

            @ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".

            Korina

            AjdaA 1 Reply Last reply Reply Quote 0
            • AjdaA
              Ajda @Korina | Premium
              last edited by

              @korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @Ajda
                last edited by

                @ajda Hello, could you please send it to info[@]windy.com, we will look into it. There is always a restore button if you are logged in.

                Korina

                AjdaA 1 Reply Last reply Reply Quote 1
                • AjdaA
                  Ajda @Korina | Premium
                  last edited by

                  @korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @Ajda
                    last edited by

                    @ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.

                    Korina

                    1 Reply Last reply Reply Quote 0
                    • Ums12U
                      Ums12
                      last edited by

                      Dear Admin Korina,

                      I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
                      When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
                      What should we do?

                      Thanks for your assistance in advance,

                      Oyunjargal

                      KorinaK 1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @Ums12
                        last edited by

                        @ums12 Hello, was there any error message, when you tried to make an order?

                        Korina

                        Ums12U 1 Reply Last reply Reply Quote 0
                        • Ums12U
                          Ums12 @Korina
                          last edited by

                          @korina
                          No, There was not. Just after we push the button submit, it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @Ums12
                            last edited by

                            @ums12 said in What to do if you can't access your Windy Premium features:

                            We regret that your order could not be accepted

                            Hello, in that case, please contact orderscontact@fastspring.com to resolve the purchase.

                            Korina

                            Ums12U 1 Reply Last reply Reply Quote 0
                            • Ums12U
                              Ums12 @Korina
                              last edited by

                              @korina thank you

                              1 Reply Last reply Reply Quote 0
                              • J
                                johnpratt | Premium
                                last edited by

                                This sucks. Why all the shit after I’ve paid for Premium.?
                                Think I’ll just bag it rather than go through all your hoops. Sick and incompetent.

                                KorinaK 1 Reply Last reply Reply Quote 2
                                • N
                                  naturelover
                                  last edited by

                                  I just purchased premium on desktop. The site says "premium" but nothing has changed. I can't find a site to establish a password/username etc. It says I'm already signed in and can only find password "change" site. What the heck?

                                  KorinaK 1 Reply Last reply Reply Quote 0
                                  • KorinaK
                                    Korina @naturelover
                                    last edited by

                                    @naturelover Dear user, you are already logged in on this community, you account is already linked with Premium. You should be able to switch to 1 hour forecast and have access to more frequent updates of ECMWF.

                                    Korina

                                    1 Reply Last reply Reply Quote 0
                                    • KorinaK
                                      Korina @johnpratt
                                      last edited by

                                      @johnpratt Dear user, what exactly is your issue? You already have an account with Premium features?

                                      Korina

                                      1 Reply Last reply Reply Quote 0
                                      • T
                                        Toksport | Premium
                                        last edited by

                                        Hello,
                                        I've purchased the premium via Desktop but never received an Order Reference over email, so I can't restore it.
                                        What can I do?
                                        Regards,

                                        KorinaK 1 Reply Last reply Reply Quote 0
                                        • KorinaK
                                          Korina @Toksport
                                          last edited by

                                          @toksport Hello, what email address did you use for the purchase please?

                                          Korina

                                          T 1 Reply Last reply Reply Quote 0
                                          • T
                                            Toksport @Korina | Premium
                                            last edited by

                                            @korina it was engineering@toksport.com

                                            1 Reply Last reply Reply Quote 0
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