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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • KorinaK
      Korina @Ajda
      last edited by

      @ajda Hello, and are you logged in in the app? You should see the button "Restore purchase".

      Korina

      AjdaA 1 Reply Last reply Reply Quote 0
      • AjdaA
        Ajda @Korina | Premium
        last edited by

        @korina Hello, Yes I am logged in app, and there is no such a button - there are just the options to buy it again. I have screen shots and invoice for the payment if necessary.

        KorinaK 1 Reply Last reply Reply Quote 0
        • KorinaK
          Korina @Ajda
          last edited by

          @ajda Hello, could you please send it to info[@]windy.com, we will look into it. There is always a restore button if you are logged in.

          Korina

          AjdaA 1 Reply Last reply Reply Quote 1
          • AjdaA
            Ajda @Korina | Premium
            last edited by

            @korina Helo, I am sorry that didn't wrote, now it is working but I will send you those pictures anyway. It started work about 5 days after purchase.

            KorinaK 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @Ajda
              last edited by

              @ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.

              Korina

              1 Reply Last reply Reply Quote 0
              • Ums12U
                Ums12
                last edited by

                Dear Admin Korina,

                I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
                When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
                What should we do?

                Thanks for your assistance in advance,

                Oyunjargal

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @Ums12
                  last edited by

                  @ums12 Hello, was there any error message, when you tried to make an order?

                  Korina

                  Ums12U 1 Reply Last reply Reply Quote 0
                  • Ums12U
                    Ums12 @Korina
                    last edited by

                    @korina
                    No, There was not. Just after we push the button submit, it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

                    KorinaK 1 Reply Last reply Reply Quote 0
                    • KorinaK
                      Korina @Ums12
                      last edited by

                      @ums12 said in What to do if you can't access your Windy Premium features:

                      We regret that your order could not be accepted

                      Hello, in that case, please contact orderscontact@fastspring.com to resolve the purchase.

                      Korina

                      Ums12U 1 Reply Last reply Reply Quote 0
                      • Ums12U
                        Ums12 @Korina
                        last edited by

                        @korina thank you

                        1 Reply Last reply Reply Quote 0
                        • J
                          johnpratt | Premium
                          last edited by

                          This sucks. Why all the shit after I’ve paid for Premium.?
                          Think I’ll just bag it rather than go through all your hoops. Sick and incompetent.

                          KorinaK 1 Reply Last reply Reply Quote 2
                          • N
                            naturelover
                            last edited by

                            I just purchased premium on desktop. The site says "premium" but nothing has changed. I can't find a site to establish a password/username etc. It says I'm already signed in and can only find password "change" site. What the heck?

                            KorinaK 1 Reply Last reply Reply Quote 0
                            • KorinaK
                              Korina @naturelover
                              last edited by

                              @naturelover Dear user, you are already logged in on this community, you account is already linked with Premium. You should be able to switch to 1 hour forecast and have access to more frequent updates of ECMWF.

                              Korina

                              1 Reply Last reply Reply Quote 0
                              • KorinaK
                                Korina @johnpratt
                                last edited by

                                @johnpratt Dear user, what exactly is your issue? You already have an account with Premium features?

                                Korina

                                1 Reply Last reply Reply Quote 0
                                • T
                                  Toksport | Premium
                                  last edited by

                                  Hello,
                                  I've purchased the premium via Desktop but never received an Order Reference over email, so I can't restore it.
                                  What can I do?
                                  Regards,

                                  KorinaK 1 Reply Last reply Reply Quote 0
                                  • KorinaK
                                    Korina @Toksport
                                    last edited by

                                    @toksport Hello, what email address did you use for the purchase please?

                                    Korina

                                    T 1 Reply Last reply Reply Quote 0
                                    • T
                                      Toksport @Korina | Premium
                                      last edited by

                                      @korina it was engineering@toksport.com

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        mankankela
                                        last edited by

                                        Windy Premium Issues.jpeg

                                        I have paid my premium twice and still have no access to WIndy premium. I have read the article and followed instruction and yet the attached screen is all I get back from the App.

                                        Please advise

                                        CPGE

                                        KorinaK 1 Reply Last reply Reply Quote 1
                                        • J
                                          julianq3 | Premium
                                          last edited by

                                          There appears to be something wrong with your password reset functionality. I tried several times to register for an account in order to take advantage of the premium upgrade I purchased, but each time it told me that my email was already being used by a registered account. I took that to mean I previously created an account using that email address. Having no recollection of having done so and trying every possible password I could imagine I might have used (but with no success), I clicked on the “reset password” link and entered my email address. I have, several days later, still not received a single email from you with instructions on how to reset my password, despite requesting one at least 6 times.

                                          This is no way to treat a paying customer. I couldn’t use this community to get help because one must be able to login first in order to do so. You specifically say you don’t really read or respond to email messages, so I tried Facebook Messenger. No response there either. I finally gave up and used my work email address (not ideal), and have successfully activated my account and upgrade, but you guys are asleep at the wheel. I came very close to cancelling my purchase.

                                          KorinaK 1 Reply Last reply Reply Quote 1
                                          • KorinaK
                                            Korina @mankankela
                                            last edited by

                                            @mankankela Dear user, did you please follow the steps in this article? When you click on Restore purchase, what do you see?

                                            Korina

                                            1 Reply Last reply Reply Quote 1
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