What to do if you can't access your Windy Premium features
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@ajda Hello, the restore button is only visible, when you are logged in. But glad to hear it works for you already.
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Dear Admin Korina,
I am writing from Mongolia. We would like to purchase the Premium for our Desktop.
When we fill the from it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
What should we do?Thanks for your assistance in advance,
Oyunjargal
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@ums12 Hello, was there any error message, when you tried to make an order?
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@korina
No, There was not. Just after we push the button submit, it says "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance." -
@ums12 said in What to do if you can't access your Windy Premium features:
We regret that your order could not be accepted
Hello, in that case, please contact orderscontact@fastspring.com to resolve the purchase.
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@korina thank you
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This sucks. Why all the shit after I’ve paid for Premium.?
Think I’ll just bag it rather than go through all your hoops. Sick and incompetent. -
I just purchased premium on desktop. The site says "premium" but nothing has changed. I can't find a site to establish a password/username etc. It says I'm already signed in and can only find password "change" site. What the heck?
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@naturelover Dear user, you are already logged in on this community, you account is already linked with Premium. You should be able to switch to 1 hour forecast and have access to more frequent updates of ECMWF.
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@johnpratt Dear user, what exactly is your issue? You already have an account with Premium features?
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Hello,
I've purchased the premium via Desktop but never received an Order Reference over email, so I can't restore it.
What can I do?
Regards, -
@toksport Hello, what email address did you use for the purchase please?
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@korina it was engineering@toksport.com
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I have paid my premium twice and still have no access to WIndy premium. I have read the article and followed instruction and yet the attached screen is all I get back from the App.
Please advise
CPGE
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There appears to be something wrong with your password reset functionality. I tried several times to register for an account in order to take advantage of the premium upgrade I purchased, but each time it told me that my email was already being used by a registered account. I took that to mean I previously created an account using that email address. Having no recollection of having done so and trying every possible password I could imagine I might have used (but with no success), I clicked on the “reset password” link and entered my email address. I have, several days later, still not received a single email from you with instructions on how to reset my password, despite requesting one at least 6 times.
This is no way to treat a paying customer. I couldn’t use this community to get help because one must be able to login first in order to do so. You specifically say you don’t really read or respond to email messages, so I tried Facebook Messenger. No response there either. I finally gave up and used my work email address (not ideal), and have successfully activated my account and upgrade, but you guys are asleep at the wheel. I came very close to cancelling my purchase.
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@mankankela Dear user, did you please follow the steps in this article? When you click on Restore purchase, what do you see?
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@julianq3 Hello, I am sorry for you experience. Did you check your spam/junk mail box please? Sometimes the reset email might end up there.
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I have bought the service of 'windy premium' for 3 days,but it seems failed to get the service. I have read the manual and noticed there is a step which needs to click the button of 'Restore purchases' .However,I haven't found such a button in the desktop or the mobile phone. I also wrote a letter to support@windy.com and haven't received any response.Please help me, thanks.
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@cxbhero Hello, you already have the Premium badge here, that means you should have access to your Premium. Is that correct?
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@cxbhero I can see the Premium badge too. But I haven't got the premium right on the webpage.
As you can see ,there is not such a button named'restore purchases'.
