Windy Community

    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    What to do if you can't access your Windy Premium features

    Windy Premium
    44
    124
    31747
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      johnpratt | Premium last edited by

      This sucks. Why all the shit after I’ve paid for Premium.?
      Think I’ll just bag it rather than go through all your hoops. Sick and incompetent.

      Korina 1 Reply Last reply Reply Quote 0
      • N
        naturelover last edited by

        I just purchased premium on desktop. The site says "premium" but nothing has changed. I can't find a site to establish a password/username etc. It says I'm already signed in and can only find password "change" site. What the heck?

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @naturelover last edited by

          @naturelover Dear user, you are already logged in on this community, you account is already linked with Premium. You should be able to switch to 1 hour forecast and have access to more frequent updates of ECMWF.

          Korina

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @johnpratt last edited by

            @johnpratt Dear user, what exactly is your issue? You already have an account with Premium features?

            Korina

            1 Reply Last reply Reply Quote 0
            • T
              Toksport last edited by

              Hello,
              I've purchased the premium via Desktop but never received an Order Reference over email, so I can't restore it.
              What can I do?
              Regards,

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @Toksport last edited by

                @toksport Hello, what email address did you use for the purchase please?

                Korina

                T 1 Reply Last reply Reply Quote 0
                • T
                  Toksport @Korina last edited by

                  @korina it was engineering@toksport.com

                  1 Reply Last reply Reply Quote 0
                  • M
                    mankankela last edited by

                    Windy Premium Issues.jpeg

                    I have paid my premium twice and still have no access to WIndy premium. I have read the article and followed instruction and yet the attached screen is all I get back from the App.

                    Please advise

                    CPGE

                    Korina 1 Reply Last reply Reply Quote 1
                    • J
                      julianq3 | Premium last edited by

                      There appears to be something wrong with your password reset functionality. I tried several times to register for an account in order to take advantage of the premium upgrade I purchased, but each time it told me that my email was already being used by a registered account. I took that to mean I previously created an account using that email address. Having no recollection of having done so and trying every possible password I could imagine I might have used (but with no success), I clicked on the “reset password” link and entered my email address. I have, several days later, still not received a single email from you with instructions on how to reset my password, despite requesting one at least 6 times.

                      This is no way to treat a paying customer. I couldn’t use this community to get help because one must be able to login first in order to do so. You specifically say you don’t really read or respond to email messages, so I tried Facebook Messenger. No response there either. I finally gave up and used my work email address (not ideal), and have successfully activated my account and upgrade, but you guys are asleep at the wheel. I came very close to cancelling my purchase.

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @mankankela last edited by

                        @mankankela Dear user, did you please follow the steps in this article? When you click on Restore purchase, what do you see?

                        Korina

                        1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @julianq3 last edited by

                          @julianq3 Hello, I am sorry for you experience. Did you check your spam/junk mail box please? Sometimes the reset email might end up there.

                          Korina

                          1 Reply Last reply Reply Quote 1
                          • C
                            cxbhero last edited by

                            I have bought the service of 'windy premium' for 3 days,but it seems failed to get the service. I have read the manual and noticed there is a step which needs to click the button of 'Restore purchases' .However,I haven't found such a button in the desktop or the mobile phone. I also wrote a letter to support@windy.com and haven't received any response.Please help me, thanks.

                            Korina C 2 Replies Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @cxbhero last edited by

                              @cxbhero Hello, you already have the Premium badge here, that means you should have access to your Premium. Is that correct?

                              Korina

                              1 Reply Last reply Reply Quote 0
                              • C
                                cxbhero @cxbhero last edited by

                                @cxbhero I can see the Premium badge too. But I haven't got the premium right on the webpage.捕获.PNG As you can see ,there is not such a button named'restore purchases'.

                                Korina 1 Reply Last reply Reply Quote 1
                                • Korina
                                  Korina Administrator @cxbhero last edited by

                                  @cxbhero Hello, if you go from this community to Windy.com, are you logged in? Also what about app, you cannot access Premium there too?

                                  Korina

                                  C 2 Replies Last reply Reply Quote 0
                                  • C
                                    cxbhero @Korina last edited by

                                    @korina I cannot access Premium there.

                                    1 Reply Last reply Reply Quote 0
                                    • C
                                      cxbhero @Korina last edited by

                                      @korina when I change the other device to windy.com, there is no premium badge,but windy forum shows my account is logged in. I really want to use this premium function, but I don't know what to do next.

                                      Korina 1 Reply Last reply Reply Quote 0
                                      • Korina
                                        Korina Administrator @cxbhero last edited by

                                        @cxbhero Where are you located please? If you are in CN, you may experience some issues with using Windy.

                                        Have you tried to use VPN?

                                        Korina

                                        C 2 Replies Last reply Reply Quote 0
                                        • C
                                          cxbhero @Korina last edited by

                                          @korina Sorry, I can not use VPN. I've noticed that I have the right to withdraw from the paid service within 14 days. Up to now, I haven't got the paid service actually. How can I cancel it?thank you.

                                          1 Reply Last reply Reply Quote 0
                                          • C
                                            cxbhero @Korina last edited by

                                            @korina hello,I have cancelled the subscription.But I'd like to know if the payment of the first year can be returned back.Thanks.

                                            Korina 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                                            NodeBB & contributors, OSM & contributors, HERE maps
                                            Terms and Conditions     Privacy Policy