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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • M
      mankankela last edited by

      Windy Premium Issues.jpeg

      I have paid my premium twice and still have no access to WIndy premium. I have read the article and followed instruction and yet the attached screen is all I get back from the App.

      Please advise

      CPGE

      Korina 1 Reply Last reply Reply Quote 1
      • J
        julianq3 | Premium last edited by

        There appears to be something wrong with your password reset functionality. I tried several times to register for an account in order to take advantage of the premium upgrade I purchased, but each time it told me that my email was already being used by a registered account. I took that to mean I previously created an account using that email address. Having no recollection of having done so and trying every possible password I could imagine I might have used (but with no success), I clicked on the “reset password” link and entered my email address. I have, several days later, still not received a single email from you with instructions on how to reset my password, despite requesting one at least 6 times.

        This is no way to treat a paying customer. I couldn’t use this community to get help because one must be able to login first in order to do so. You specifically say you don’t really read or respond to email messages, so I tried Facebook Messenger. No response there either. I finally gave up and used my work email address (not ideal), and have successfully activated my account and upgrade, but you guys are asleep at the wheel. I came very close to cancelling my purchase.

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @mankankela last edited by

          @mankankela Dear user, did you please follow the steps in this article? When you click on Restore purchase, what do you see?

          Korina

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @julianq3 last edited by

            @julianq3 Hello, I am sorry for you experience. Did you check your spam/junk mail box please? Sometimes the reset email might end up there.

            Korina

            1 Reply Last reply Reply Quote 1
            • C
              cxbhero last edited by

              I have bought the service of 'windy premium' for 3 days,but it seems failed to get the service. I have read the manual and noticed there is a step which needs to click the button of 'Restore purchases' .However,I haven't found such a button in the desktop or the mobile phone. I also wrote a letter to support@windy.com and haven't received any response.Please help me, thanks.

              Korina C 2 Replies Last reply Reply Quote 0
              • Korina
                Korina Administrator @cxbhero last edited by

                @cxbhero Hello, you already have the Premium badge here, that means you should have access to your Premium. Is that correct?

                Korina

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                • C
                  cxbhero @cxbhero last edited by

                  @cxbhero I can see the Premium badge too. But I haven't got the premium right on the webpage.捕获.PNG As you can see ,there is not such a button named'restore purchases'.

                  Korina 1 Reply Last reply Reply Quote 1
                  • Korina
                    Korina Administrator @cxbhero last edited by

                    @cxbhero Hello, if you go from this community to Windy.com, are you logged in? Also what about app, you cannot access Premium there too?

                    Korina

                    C 2 Replies Last reply Reply Quote 0
                    • C
                      cxbhero @Korina last edited by

                      @korina I cannot access Premium there.

                      1 Reply Last reply Reply Quote 0
                      • C
                        cxbhero @Korina last edited by

                        @korina when I change the other device to windy.com, there is no premium badge,but windy forum shows my account is logged in. I really want to use this premium function, but I don't know what to do next.

                        Korina 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @cxbhero last edited by

                          @cxbhero Where are you located please? If you are in CN, you may experience some issues with using Windy.

                          Have you tried to use VPN?

                          Korina

                          C 2 Replies Last reply Reply Quote 0
                          • C
                            cxbhero @Korina last edited by

                            @korina Sorry, I can not use VPN. I've noticed that I have the right to withdraw from the paid service within 14 days. Up to now, I haven't got the paid service actually. How can I cancel it?thank you.

                            1 Reply Last reply Reply Quote 0
                            • C
                              cxbhero @Korina last edited by

                              @korina hello,I have cancelled the subscription.But I'd like to know if the payment of the first year can be returned back.Thanks.

                              Korina 1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @cxbhero last edited by

                                @cxbhero Hello, yes, I have refunded you the full charge, you should receive it within a few days.

                                Korina

                                C 1 Reply Last reply Reply Quote 0
                                • C
                                  cxbhero @Korina last edited by

                                  @korina Thanks for your help with patience these days.Good wishes to 'windy'!

                                  1 Reply Last reply Reply Quote 1
                                  • C
                                    Carlos Mijares last edited by

                                    Hi, I have a premium account purchased in the android app, but migrated to Iphone a few months back. How do I restore the premium services in my new device?
                                    thanks

                                    Korina 1 Reply Last reply Reply Quote 0
                                    • Korina
                                      Korina Administrator @Carlos Mijares last edited by

                                      @carlos-mijares Hello, Windy Premium needs to be assigned to your account first, then you can use it on all of your devices. Also this process needs to be done on the device, where you purchase it. Please have a look at this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

                                      Korina

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                                      • G
                                        gdmoore39 | Premium last edited by

                                        • list item
                                        Korina 1 Reply Last reply Reply Quote 0
                                        • Korina
                                          Korina Administrator @gdmoore39 last edited by

                                          @gdmoore39 Hi, how can we help you?

                                          Korina

                                          1 Reply Last reply Reply Quote 0
                                          • tgcsudharma
                                            tgcsudharma @superkraft last edited by

                                            @superkraft

                                            I also had this issue. I purchased IOS Premium. Cant use same for deck top . Do i require to pay again for Desk top premium. WhatsApp +94776796633

                                            Korina 1 Reply Last reply Reply Quote 0
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