What to do if you can't access your Windy Premium features

[Korina]

@cxbhero Hello, you already have the Premium badge here, that means you should have access to your Premium. Is that correct?

[cxbhero]

@cxbhero I can see the Premium badge too. But I haven't got the premium right on the webpage. As you can see ,there is not such a button named'restore purchases'.

[Korina]

@cxbhero Hello, if you go from this community to Windy.com, are you logged in? Also what about app, you cannot access Premium there too?

[cxbhero]

@korina I cannot access Premium there.

[cxbhero]

@korina when I change the other device to windy.com, there is no premium badge,but windy forum shows my account is logged in. I really want to use this premium function, but I don't know what to do next.

[Korina]

@cxbhero Where are you located please? If you are in CN, you may experience some issues with using Windy.

Have you tried to use VPN?

[cxbhero]

@korina Sorry, I can not use VPN. I've noticed that I have the right to withdraw from the paid service within 14 days. Up to now, I haven't got the paid service actually. How can I cancel it?thank you.

[cxbhero]

@korina hello,I have cancelled the subscription.But I'd like to know if the payment of the first year can be returned back.Thanks.

[Korina]

@cxbhero Hello, yes, I have refunded you the full charge, you should receive it within a few days.

[cxbhero]

@korina Thanks for your help with patience these days.Good wishes to 'windy'!

[Carlos Mijares]

Hi, I have a premium account purchased in the android app, but migrated to Iphone a few months back. How do I restore the premium services in my new device?
thanks

[Korina]

@carlos-mijares Hello, Windy Premium needs to be assigned to your account first, then you can use it on all of your devices. Also this process needs to be done on the device, where you purchase it. Please have a look at this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

[gdmoore39]

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[Korina]

@gdmoore39 Hi, how can we help you?

[tgcsudharma]

@superkraft

I also had this issue. I purchased IOS Premium. Cant use same for deck top . Do i require to pay again for Desk top premium. WhatsApp +94776796633

[Korina]

@tgcsudharma Hello, you have the Premium badge on your profile, that means you already have active Premium. It is assigned to your account and you can use it on desktop.

[Ameri ahmed]

How can i verify

[Korina]

@ameri-ahmed Hello, please follow steps in the manual above.

[bladerunner911]

@korina
Hello,
I've purchased Premium via Desktop but never received an Order Reference over email, so I can't restore it.
What can I do?
Kind Regards

[Korina]

@bladerunner911 Hello, it is possible that you had a typo in your email address. What email address did you use for the purchase please?