What to do if you can't access your Windy Premium features
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@korina I cannot access Premium there.
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@cxbhero Where are you located please? If you are in CN, you may experience some issues with using Windy.
Have you tried to use VPN?
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@korina Sorry, I can not use VPN. I've noticed that I have the right to withdraw from the paid service within 14 days. Up to now, I haven't got the paid service actually. How can I cancel it?thank you.
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@korina hello,I have cancelled the subscription.But I'd like to know if the payment of the first year can be returned back.Thanks.
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@cxbhero Hello, yes, I have refunded you the full charge, you should receive it within a few days.
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@korina Thanks for your help with patience these days.Good wishes to 'windy'!
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Hi, I have a premium account purchased in the android app, but migrated to Iphone a few months back. How do I restore the premium services in my new device?
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@carlos-mijares Hello, Windy Premium needs to be assigned to your account first, then you can use it on all of your devices. Also this process needs to be done on the device, where you purchase it. Please have a look at this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@gdmoore39 Hi, how can we help you?
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I also had this issue. I purchased IOS Premium. Cant use same for deck top . Do i require to pay again for Desk top premium. WhatsApp +94776796633
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@tgcsudharma Hello, you have the Premium badge on your profile, that means you already have active Premium. It is assigned to your account and you can use it on desktop.
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How can i verify
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@ameri-ahmed Hello, please follow steps in the manual above.
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@korina
Hello,
I've purchased Premium via Desktop but never received an Order Reference over email, so I can't restore it.
What can I do?
Kind Regards -
@bladerunner911 Hello, it is possible that you had a typo in your email address. What email address did you use for the purchase please?
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@korina
My email is bladerunner911 'at' hotmail.com
I've entered my email into the Clearspring site but have not recieved any emails form them about my account. -
@t-f-l-c
I confirm these 2 parameters are provided by AROME 1.3 km. That would by nice to have them available in Windy, specially the snow accumulation very useful in mountains with the 1.3 km resolution, and the rain accumulation too. -
@korina
Can you please help here, I have paid for one year of access and have had no response here to my last reply for four days.
If you think this is too much trouble then I would like to arrange a refund instead.
Thanks!
