What to do if you can't access your Windy Premium features
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@korina Thanks for your help with patience these days.Good wishes to 'windy'!
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Hi, I have a premium account purchased in the android app, but migrated to Iphone a few months back. How do I restore the premium services in my new device?
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@carlos-mijares Hello, Windy Premium needs to be assigned to your account first, then you can use it on all of your devices. Also this process needs to be done on the device, where you purchase it. Please have a look at this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@gdmoore39 Hi, how can we help you?
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I also had this issue. I purchased IOS Premium. Cant use same for deck top . Do i require to pay again for Desk top premium. WhatsApp +94776796633
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@tgcsudharma Hello, you have the Premium badge on your profile, that means you already have active Premium. It is assigned to your account and you can use it on desktop.
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How can i verify
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@ameri-ahmed Hello, please follow steps in the manual above.
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@korina
Hello,
I've purchased Premium via Desktop but never received an Order Reference over email, so I can't restore it.
What can I do?
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@bladerunner911 Hello, it is possible that you had a typo in your email address. What email address did you use for the purchase please?
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@korina
My email is bladerunner911 'at' hotmail.com
I've entered my email into the Clearspring site but have not recieved any emails form them about my account. -
@t-f-l-c
I confirm these 2 parameters are provided by AROME 1.3 km. That would by nice to have them available in Windy, specially the snow accumulation very useful in mountains with the 1.3 km resolution, and the rain accumulation too. -
@korina
Can you please help here, I have paid for one year of access and have had no response here to my last reply for four days.
If you think this is too much trouble then I would like to arrange a refund instead.
Thanks! -
@bladerunner911 Hello, I could not find any purchase under bladerunner911@hotmail.com. Is it possible you entered a different email? I might be able to find it with your full name. Please let me know what you entered.
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@korina
Thanks, my full name is Mark Taylor and the PayPal transaction date is Wed 17/11/2021.
I also have the Pay Pal transaction details if needed. -
@bladerunner911 said in What to do if you can't access your Windy Premium features:
Mark Taylor
Hello, I didn't find the order under your name either. Please send us the receipt or paypal statement to support[@]windy.com.
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@korina
Thanks Korina, I've sent an email with the email receipt attached. -
@Korina
Thanks very much Korina for solving the problem - a typo I made in my original email on the order! -
@bladerunner911 Happy to hear it is working!
