What to do if you can't access your Windy Premium features
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@t-f-l-c
I confirm these 2 parameters are provided by AROME 1.3 km. That would by nice to have them available in Windy, specially the snow accumulation very useful in mountains with the 1.3 km resolution, and the rain accumulation too. -
@korina
Can you please help here, I have paid for one year of access and have had no response here to my last reply for four days.
If you think this is too much trouble then I would like to arrange a refund instead.
Thanks! -
@bladerunner911 Hello, I could not find any purchase under bladerunner911@hotmail.com. Is it possible you entered a different email? I might be able to find it with your full name. Please let me know what you entered.
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@korina
Thanks, my full name is Mark Taylor and the PayPal transaction date is Wed 17/11/2021.
I also have the Pay Pal transaction details if needed. -
@bladerunner911 said in What to do if you can't access your Windy Premium features:
Mark Taylor
Hello, I didn't find the order under your name either. Please send us the receipt or paypal statement to support[@]windy.com.
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@korina
Thanks Korina, I've sent an email with the email receipt attached. -
@Korina
Thanks very much Korina for solving the problem - a typo I made in my original email on the order! -
@bladerunner911 Happy to hear it is working!
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我在iPhone购买了订阅，但是在iPad无法恢复购买
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Excuse me. I tried to purchase windy premium on my samsung tab active device. I didn't have a previous account because I didn't know I needed one. I paied, something went wrong and the outcome has been the following:
got 4 mails from google saying that they placed two orders for 29 bucks and one was reimbursed. Same evidence is in my pay pal account.
Now, registering an account I'am not able to get to the premium....
Can you provide me with some help?
Thank you -
@mario-imperato Hello, please follow steps in this article to restore the purchase on your mobile phone.
- Go to Windy.com app
- Login to your account
- Go to Premium offer and click on Restore purchases button
This will assign Premium to your account.
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@korina Now the restore worked. I tried yesterday night and again this morning and it didn't work. You fixed the problem, I guess.
Thank you.
M. -
@mario-imperato Look. Now I see on tablet that for ECMWF the next update is in 4h 17min...Assume is the effect of Premium. But on desktop browser I keep see-ing that the next update is in 10 hours.... How do I get the same view of the data? I expected the view to be the same with same refresh period as to speak.
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@mario-imperato Hello, are you using the same account on your mobile as well as on desktop? The Premium is linked to an account.
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@korina yes, from what I see is my mail.
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@mario-imperato Hello, could you please double check if you are logged in with the same account as on this community? Email has nothing to do with it.
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@korina yes. Korina. rephrase: the mail, user name and full name match. The app still says that will get an update in the early afternoon and the browser says it will get in 12h or so.
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@mario-imperato Hello, this should not be possible. Please try to clear your browser cache and login again with the same account.
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I paid from my mobile phone, my name Halim Mahboub Elnaccour
but I forgot the email i used.... just renwed yearly from visa card -
@halimnaccour Hello, if you subscribed on your phone, then you can restore the purchase in the app. All you need to do is to login with your Windy account and tap on restore button.
