Navigation

    Windy Community

    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    What to do if you can't access your Windy Premium features

    Windy Premium
    38
    104
    25086
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Korina
      Korina Administrator @bladerunner911 last edited by

      @bladerunner911 said in What to do if you can't access your Windy Premium features:

      Mark Taylor

      Hello, I didn't find the order under your name either. Please send us the receipt or paypal statement to support[@]windy.com.

      Korina

      B 1 Reply Last reply Reply Quote 0
      • B
        bladerunner911 @Korina | Premium last edited by

        @korina
        Thanks Korina, I've sent an email with the email receipt attached.

        B 1 Reply Last reply Reply Quote 0
        • B
          bladerunner911 @bladerunner911 | Premium last edited by

          @Korina
          Thanks very much Korina for solving the problem - a typo I made in my original email on the order!

          Korina 1 Reply Last reply Reply Quote 1
          • Korina
            Korina Administrator @bladerunner911 last edited by

            @bladerunner911 Happy to hear it is working!

            Korina

            1 Reply Last reply Reply Quote 0
            • 凡尘无雪
              凡尘无雪 last edited by

              我在iPhone购买了订阅,但是在iPad无法恢复购买

              1 Reply Last reply Reply Quote 0
              • M
                mario imperato last edited by

                Excuse me. I tried to purchase windy premium on my samsung tab active device. I didn't have a previous account because I didn't know I needed one. I paied, something went wrong and the outcome has been the following:

                got 4 mails from google saying that they placed two orders for 29 bucks and one was reimbursed. Same evidence is in my pay pal account.

                Now, registering an account I'am not able to get to the premium....
                Can you provide me with some help?
                Thank you

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @mario imperato last edited by

                  @mario-imperato Hello, please follow steps in this article to restore the purchase on your mobile phone.

                  1. Go to Windy.com app
                  2. Login to your account
                  3. Go to Premium offer and click on Restore purchases button

                  This will assign Premium to your account.

                  Korina

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mario imperato @Korina last edited by

                    @korina Now the restore worked. I tried yesterday night and again this morning and it didn't work. You fixed the problem, I guess.
                    Thank you.
                    M.

                    M 1 Reply Last reply Reply Quote 1
                    • M
                      mario imperato @mario imperato last edited by

                      @mario-imperato Look. Now I see on tablet that for ECMWF the next update is in 4h 17min...Assume is the effect of Premium. But on desktop browser I keep see-ing that the next update is in 10 hours.... How do I get the same view of the data? I expected the view to be the same with same refresh period as to speak.

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @mario imperato last edited by

                        @mario-imperato Hello, are you using the same account on your mobile as well as on desktop? The Premium is linked to an account.

                        Korina

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mario imperato @Korina last edited by

                          @korina yes, from what I see is my mail.

                          Korina 1 Reply Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @mario imperato last edited by

                            @mario-imperato Hello, could you please double check if you are logged in with the same account as on this community? Email has nothing to do with it.

                            Korina

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mario imperato @Korina last edited by

                              @korina yes. Korina. rephrase: the mail, user name and full name match. The app still says that will get an update in the early afternoon and the browser says it will get in 12h or so.

                              Korina 1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @mario imperato last edited by

                                @mario-imperato Hello, this should not be possible. Please try to clear your browser cache and login again with the same account.

                                Korina

                                1 Reply Last reply Reply Quote 0
                                • H
                                  HalimNaccour last edited by

                                  I paid from my mobile phone, my name Halim Mahboub Elnaccour
                                  but I forgot the email i used.... just renwed yearly from visa card

                                  Korina 1 Reply Last reply Reply Quote 0
                                  • Korina
                                    Korina Administrator @HalimNaccour last edited by

                                    @halimnaccour Hello, if you subscribed on your phone, then you can restore the purchase in the app. All you need to do is to login with your Windy account and tap on restore button.

                                    Korina

                                    1 Reply Last reply Reply Quote 0
                                    • B
                                      bovinet | Premium last edited by

                                      Hi,
                                      I've purchased Premium via Desktop browser yesterday.
                                      I have an account registered and I am logged in.
                                      I received PayPal conformation mail for Windy Premium annual subscription, but never received email with Order Reference or any other email.
                                      I also checked spam.
                                      Can you check what is wrong here, please?
                                      Kind Regards,
                                      Bovi

                                      Korina 1 Reply Last reply Reply Quote 1
                                      • Korina
                                        Korina Administrator @bovinet last edited by

                                        @bovinet Hello, could you please send me via PM the email address you used for the purchase? I will try to find your order.

                                        Korina

                                        1 Reply Last reply Reply Quote 0
                                        • E
                                          EYSSERIC last edited by

                                          Bjr la page ou le lien community.windy .com ne s'ouvre pas

                                          petra.pik 1 Reply Last reply Reply Quote 0
                                          • petra.pik
                                            petra.pik @EYSSERIC last edited by

                                            Hello @eysseric, thank you for bringing this to our attention. The link for the registration is updated now.

                                            Petra

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                                            NodeBB & contributors, OSM & contributors, HERE maps
                                            Terms and Conditions     Privacy Policy