What to do if you can't access your Windy Premium features

Merko

So the question is then, how do you restore the Premium access on Desktop if you have purchased on Apple IOS? I have premium working fine on the IOS app by when I log in on a browser on my laptop I do not get any Premium features and when I click on the 1H setting it asks me to restore purchase via Fast Spring?

Korina

@merko Hello, the Premium is tied to your Windy account. If you have Premium access in the app, that means your account is already Premium and you can use it across all the platforms. Please make sure you are logged in with the same account in the app and on desktop.

staubi

Hello,
I just purchased windy via my Windows desktop and wanted to use it on my Android mobile as well. But it does not work. How can I transfer my licence to my mobile?
As I used a different mail address on desktop and mobile, I already changed my mail address in my account which was used for the purchase to be the same as on mobile. Still does not work.

Please tell me the needed steps.

Thanks and best regards
Martin

Korina

@staubi Hello, the Premium is tied to your Windy account, therefore all you need to do is to login with the same account in the Windy Android application and you will be able to use Premium features.

jiruipeng

I can't access The Windy Premium features

jiruipeng

@jiruipeng said in What to do if you can't access your Windy Premium features:

I can't access The Windy Premium features

jiruipeng

I can't access The Windy Premium features.My email is 13555878629@139.com

Korina

@jiruipeng Hello, how did you please purchase Premium subscription? There is a different method how to restore it based on the original platform. Please have a look at https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

staubi

@korina Thanks Korina, it took a bit of time until that worked in the app as well. Now everything is fine.

Korina

@staubi Happy to hear it!

abkhazia

Hi,

I bought Windy premium, but it looks like it's still not active.
username: abkhazia
email: smirnovie@yandex.ru

Ivan

belegba

Hi there,

I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.

Can you please help me to sort this out?

Many thanks

Korina

@belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?

Korina

@abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features

youngbilibili

I pay for the premium on paypal, but seems like it didn't work.

I want to konw if my money will send back or i will get my premium soon?

Lennox Meldrum 2

I seem to have the same issue as others. I purchased on my iPhone through the app store, using the email address associated with the app store. When I go to the desktop version and log in using the same app store email address and try to restore purchase, it asks for an order reference code that I don't have.

Can somebody help?

Thanks.

Korina

@lennox-meldrum-2 Hello, since you purchased via App Store, you will need to restore the purchase in the app on your iPhone, not on the website.

Lennox Meldrum 2

@korina It works perfectly on my iPhone, but I want to also access the pro features on the website. Is this possible? I've logged out on my iPhone and logged back in, restored purchases, everything. But I can't seem to get the website to do the same.

Thank you!

Korina

@lennox-meldrum-2 Hello, you are probably using a different application, we do not have "PRO" subscription, it is called Windy Premium.

Our official apps are:
For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu
For iOS - https://apps.apple.com/app/apple-store/id1161387262

orderson

Hi,

I pay for the premium on paypal for Desktop, but seems like it didn't work. No email from Fastspring but only the paypal receipt after the order into the Windy site.