What to do if you can't access your Windy Premium features

[Pauline Josende]

Olá
Já paguei e não consigo acesso premium
Já foi até descontado do meu cartão
Meu email: pjosende@gmail.com

[idefix37]

@Pauline-Josende

Which platform did you use for payment?

[Suty]

@Pauline-Josende We see that you have Premium assigned to your account. Do you still need any help? Please let us know.

[Erich Rekendorfer]

hy, i paid premium, cannot see it

[Suty]

@Erich-Rekendorfer I cannot find any purchases under your email address. Can you please share the invoice at support@windy.com?

[sani yüzücü]

I want to recover my subscription

[Suty]

@sani-yüzücü Hi, I see your Premium is active in your account. Do you still need any help?

[hgs 0]

Guten Tag

Aus Versehen habe ich eine neue Premiumbestellung ausgelöst.
Bitte lösen Sie die entsprechende Rückerstattung aus gemäss Rechnung vom 23.06.2025.

Besten Dank und freundliche Grüsse
Hugo Gschwend

[Nicole Dolezalova]

@hgs-0 Hello, to cancel your subscription, log in at the following link to Paddle. Let us know if you need any assistance. Have a nice day, Niki

[idefix37]

@Mohsin-Raza-Lashari
See the explanation here

[Nicole Dolezalova]

@Mohsin-Raza-Lashari As idefix said, Rain Alerts are only available in regions where radar data is available in your country. Have a nice day, Niki

[Colin Titmus]

Still awaiting help with Premium set up. It has now been paid two days ago.
colintitmus@gmail.com

[Suty]

@Colin-Titmus What platform did you use to purchase the Premium? Also did you try steps described above?

[jimmythefridge1]

I cannot use windy.com premium despite paying paddle.net I have tried to restore purchases

[KL-Windy]

Same to me. Purchased via web, paid, got the confirmation email, tried to restore purchase in iOS app. But no success.
Please advise what to do, it is frustrating

[KL-Windy]

I could solve my issue. Be aware on the different apps. This forum here belongs to windy.com, the app with the red logo.
There is another app windy.app with a blue logo. Looking similar, but is different.

I purchased at windy.com, using the red windy.com app now provides me Premium.

So, always check where you paid.

@jimmythefridge1: maybe that solves your issue, too

[Beniamino Queirolo]

Ho già provato tutto ma non funziona, ho anche scritto all assistenza ma non mi hanno ancora risposto, ho già buttato via 3 giorni di abbonamento.

[Suty]

@Beniamino-Queirolo I already contacted your here in the DM, please check my message.

[Beniamino Queirolo]

@Suty risolto con quei passaggi, grazie

[jon roesch]

I have a premium account purchased through the app in android. It works fine on my phone, but when I installed Windy on my iPad I don’t have access to premium features. I logged in using google and it gives a message that login was successful, but still no premium. I also created an account through Windy.com and tried logging in with this password, but results are the same. Any advice?