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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • KorinaK
      Korina @julianq3
      last edited by

      @julianq3 Hello, I am sorry for you experience. Did you check your spam/junk mail box please? Sometimes the reset email might end up there.

      Korina

      1 Reply Last reply Reply Quote 1
      • C
        cxbhero
        last edited by

        I have bought the service of 'windy premium' for 3 days,but it seems failed to get the service. I have read the manual and noticed there is a step which needs to click the button of 'Restore purchases' .However,I haven't found such a button in the desktop or the mobile phone. I also wrote a letter to support@windy.com and haven't received any response.Please help me, thanks.

        KorinaK C 2 Replies Last reply Reply Quote 0
        • KorinaK
          Korina @cxbhero
          last edited by

          @cxbhero Hello, you already have the Premium badge here, that means you should have access to your Premium. Is that correct?

          Korina

          1 Reply Last reply Reply Quote 0
          • C
            cxbhero @cxbhero
            last edited by

            @cxbhero I can see the Premium badge too. But I haven't got the premium right on the webpage.捕获.PNG As you can see ,there is not such a button named'restore purchases'.

            KorinaK 1 Reply Last reply Reply Quote 1
            • KorinaK
              Korina @cxbhero
              last edited by

              @cxbhero Hello, if you go from this community to Windy.com, are you logged in? Also what about app, you cannot access Premium there too?

              Korina

              C 2 Replies Last reply Reply Quote 0
              • C
                cxbhero @Korina
                last edited by

                @korina I cannot access Premium there.

                1 Reply Last reply Reply Quote 0
                • C
                  cxbhero @Korina
                  last edited by

                  @korina when I change the other device to windy.com, there is no premium badge,but windy forum shows my account is logged in. I really want to use this premium function, but I don't know what to do next.

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @cxbhero
                    last edited by

                    @cxbhero Where are you located please? If you are in CN, you may experience some issues with using Windy.

                    Have you tried to use VPN?

                    Korina

                    C 2 Replies Last reply Reply Quote 0
                    • C
                      cxbhero @Korina
                      last edited by

                      @korina Sorry, I can not use VPN. I've noticed that I have the right to withdraw from the paid service within 14 days. Up to now, I haven't got the paid service actually. How can I cancel it?thank you.

                      1 Reply Last reply Reply Quote 1
                      • C
                        cxbhero @Korina
                        last edited by

                        @korina hello,I have cancelled the subscription.But I'd like to know if the payment of the first year can be returned back.Thanks.

                        KorinaK 1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @cxbhero
                          last edited by

                          @cxbhero Hello, yes, I have refunded you the full charge, you should receive it within a few days.

                          Korina

                          C 1 Reply Last reply Reply Quote 0
                          • C
                            cxbhero @Korina
                            last edited by

                            @korina Thanks for your help with patience these days.Good wishes to 'windy'!

                            1 Reply Last reply Reply Quote 1
                            • C
                              Carlos Mijares
                              last edited by

                              Hi, I have a premium account purchased in the android app, but migrated to Iphone a few months back. How do I restore the premium services in my new device?
                              thanks

                              KorinaK 1 Reply Last reply Reply Quote 0
                              • KorinaK
                                Korina @Carlos Mijares
                                last edited by

                                @carlos-mijares Hello, Windy Premium needs to be assigned to your account first, then you can use it on all of your devices. Also this process needs to be done on the device, where you purchase it. Please have a look at this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

                                Korina

                                1 Reply Last reply Reply Quote 0
                                • G
                                  gdmoore39 | Premium
                                  last edited by

                                  • list item
                                  KorinaK 1 Reply Last reply Reply Quote 0
                                  • KorinaK
                                    Korina @gdmoore39
                                    last edited by

                                    @gdmoore39 Hi, how can we help you?

                                    Korina

                                    1 Reply Last reply Reply Quote 0
                                    • tgcsudharmaT
                                      tgcsudharma @superkraft
                                      last edited by

                                      @superkraft

                                      I also had this issue. I purchased IOS Premium. Cant use same for deck top . Do i require to pay again for Desk top premium. WhatsApp +94776796633

                                      KorinaK 1 Reply Last reply Reply Quote 0
                                      • KorinaK
                                        Korina @tgcsudharma
                                        last edited by

                                        @tgcsudharma Hello, you have the Premium badge on your profile, that means you already have active Premium. It is assigned to your account and you can use it on desktop.

                                        Korina

                                        B 1 Reply Last reply Reply Quote 0
                                        • Ameri ahmedA
                                          Ameri ahmed
                                          last edited by

                                          How can i verify

                                          KorinaK 1 Reply Last reply Reply Quote 0
                                          • KorinaK
                                            Korina @Ameri ahmed
                                            last edited by

                                            @ameri-ahmed Hello, please follow steps in the manual above.

                                            Korina

                                            1 Reply Last reply Reply Quote 0
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