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    What to do if you can't access your Windy Premium features

    Windy Premium
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    • B
      belegba | Premium
      last edited by

      Hi there,

      I have paid for the Premium features but I can't restore it as I didn't get that email due to misspelt email address.

      Can you please help me to sort this out?

      Many thanks

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @belegba
        last edited by

        @belegba Hello, where did you please subscribe Premium, was it via desktop (FastSpring)? What was the name you entered?

        Korina

        1 Reply Last reply Reply Quote 0
        • KorinaK
          Korina @abkhazia
          last edited by

          @abkhazia Hello, where did you purchase Premium please, was it on desktop or mobile app? Please check this manual - What to do if you can't access your Windy Premium features

          Korina

          1 Reply Last reply Reply Quote 0
          • Y
            youngbilibili | Premium
            last edited by youngbilibili

            I pay for the premium on paypal, but seems like it didn't work.
            d5f5f08f-04c0-404b-a762-1dc2949e7b51-image.png
            I want to konw if my money will send back or i will get my premium soon?

            1 Reply Last reply Reply Quote 0
            • L
              Lennox Meldrum 2
              last edited by

              I seem to have the same issue as others. I purchased on my iPhone through the app store, using the email address associated with the app store. When I go to the desktop version and log in using the same app store email address and try to restore purchase, it asks for an order reference code that I don't have.

              Can somebody help?

              Thanks.

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @Lennox Meldrum 2
                last edited by Korina

                @lennox-meldrum-2 Hello, since you purchased via App Store, you will need to restore the purchase in the app on your iPhone, not on the website.

                Korina

                L 1 Reply Last reply Reply Quote 0
                • L
                  Lennox Meldrum 2 @Korina
                  last edited by

                  @korina It works perfectly on my iPhone, but I want to also access the pro features on the website. Is this possible? I've logged out on my iPhone and logged back in, restored purchases, everything. But I can't seem to get the website to do the same.

                  Thank you!

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @Lennox Meldrum 2
                    last edited by

                    @lennox-meldrum-2 Hello, you are probably using a different application, we do not have "PRO" subscription, it is called Windy Premium.

                    Our official apps are:
                    For Android - https://play.google.com/store/apps/details?id=com.windyty.android&utm_source=menu&utm_medium=windy&utm_campaign=menu&utm_content=menu
                    For iOS - https://apps.apple.com/app/apple-store/id1161387262

                    Korina

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                    • O
                      orderson
                      last edited by

                      Hi,

                      I pay for the premium on paypal for Desktop, but seems like it didn't work. No email from Fastspring but only the paypal receipt after the order into the Windy site.

                      idefix37I 1 Reply Last reply Reply Quote 0
                      • idefix37I
                        idefix37 Sailor Moderator @orderson
                        last edited by

                        @orderson
                        Hi, what does not work?
                        You are Premium member as shown by the badge near your user name in this forum.

                        O 1 Reply Last reply Reply Quote 0
                        • O
                          orderson @idefix37
                          last edited by

                          @idefix37 Thanks for your answer. When I enter the site and I set my favorite places with 1 hour forecast it says I need annual subscription but I paid it days ago.

                          idefix37I 1 Reply Last reply Reply Quote 0
                          • idefix37I
                            idefix37 Sailor Moderator @orderson
                            last edited by idefix37

                            @orderson
                            Do you use the same account in all your devices? The same you use here ? Because on the forum you are clearly identified as Premium member.

                            O 1 Reply Last reply Reply Quote 0
                            • O
                              orderson @idefix37
                              last edited by

                              @idefix37 Yes, it's the same account I use here. Never had troubles after payment in the last years. I tried to log out and log in again but no improvement. It seems as no payment made Immagine 2022-11-15 192215.jpg

                              1 Reply Last reply Reply Quote 0
                              • KorinaK
                                Korina
                                last edited by

                                @orderson Hello, please double-check your subscription status. Your subscription has probably expired or was discontinued.

                                Korina

                                O 1 Reply Last reply Reply Quote 0
                                • O
                                  orderson @Korina
                                  last edited by

                                  @Korina This year the renewal was not automatic as last years, I dont' know why. So from within the account on Sunday I made the renewal by paypal. What should I do now to to detect the payment? Should I cancel the payment?

                                  KorinaK 1 Reply Last reply Reply Quote 0
                                  • KorinaK
                                    Korina @orderson
                                    last edited by

                                    @orderson What platform did you use for the renewal (Fastspring, Google Play, App Store)?

                                    Korina

                                    O 1 Reply Last reply Reply Quote 0
                                    • O
                                      orderson @Korina
                                      last edited by

                                      @Korina I think Fastspring, this one. Immagine 2022-11-16 191857.jpg

                                      1 Reply Last reply Reply Quote 0
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                                      • Adam NorsworthyA
                                        Adam Norsworthy | Premium
                                        last edited by Adam Norsworthy

                                        I purchased an iPhone Pro version of Windy. I have used my Apple ID to login into Windy via a web browser on my laptop, but do not appear to have the Pro version on the web browser - it has not picked up my iPhone Pro purchase.

                                        When I try to use Pro features through the browser, it says I need premium:
                                        1a0a4acb-de3a-4add-ab50-e6a9760d8715-image.png

                                        How to I link my Pro account on my iPhone to my Browser account?

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Adam Norsworthy
                                          last edited by

                                          Hi @Adam-Norsworthy, it is possible that the subscription is connected to different email address, do you have any device with access to the Premium, so you can check the email which is connected to Premium subscription?

                                          Adam NorsworthyA 1 Reply Last reply Reply Quote 0
                                          • Adam NorsworthyA
                                            Adam Norsworthy @Suty | Premium
                                            last edited by

                                            @Ondřej-Šutera Thanks for replying. My iPhone Pro subscription is connected to my personal email address. When I went to the browser version, it asked me to login. I entered by personal email and clicked 'forgot password', and got the error that an account didn't exist under that email. I then logged in to the browser version using my Apple ID, which is linked to my personal email address. When I set up the Windy app on my iPhone I cant recall is asking me for an email address, I just downloaded the app, opened it on my iPhone, then upgraded to Pro. But with I tap on the three lines in the top left corned on the iPhone app, then tap 'Adam Pro User', it shows my personal email address. When I log into the browser version and go to my profile, it shows my personal email address as verified.

                                            Adam NorsworthyA 1 Reply Last reply Reply Quote 0
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