What to do if you can't access your Windy Premium features

[Adam Norsworthy]

I have sorted the problem I was confusing Windy.app, and Windy.com!!

[mcihany]

Hi. I purchased for annual subscription via website but I want to get refund. How can I get refund?

[Ondřej Šutera]

Hi @mcihany, I checked your subscription and you purchased it today, so I made a refund for you.

[mcihany]

@Ondřej-Šutera Thanks a lot.

[fwedy]

Bonjour,
Merci ça y est apparemment tout fonctionne.

[starn]

Hi. Thanks for the assistance. That resolved the issue but is a bit subtle. If others are having this issue, and that appears to be the case, perhaps a link in the Subscription Confirmation email would be worthwhile, guiding the subscriber to this information if auto-activation isn't successful. Regards,

[Korina]

@starn Hi, thanks for the input! Did you subscribe via App? We send the confirmation if you subscribe on a desktop.

[samuciencias]

@Korina Hi Korina! I've payed vía google pay (with my user name of Google), but it doesn't work. I logging with the same user name of google.

Thanks a lot 4 helping.

[Isolde Fritsch-Hamann]

Ich habe versucht die Premiumversion für den Desktop zu kaufen und mit paypal bezahlt. leider werde ich nicht freigeschaltet. Fastspring sagt, das Paypal Konto wäre nicht in dem Land , in dem jetzt bin. Das ist Quatsch. Was kann ich tun?

[Ondřej Šutera]

Hi @Isolde-Fritsch-Hamann, I know you want to purchase our subscription, but we outsource the purchase process to Fastspring service. So I cannot help you with this matter since it looks like an issue on their end, and you probably need to contact them. I am sorry about that.